Assistant Store Manager

Job Overview

We are looking for an experienced and motivated Assistant Store Manager to support the daily operations of three self-storage facilities in the Chandler, AZ area. The successful candidate will be responsible for ensuring exceptional customer satisfaction (online, over the phone, and in person), maximizing rental occupancy, and maintaining the overall performance and cleanliness of all assigned locations.

Responsibilities

• Manage daily operations, ensuring efficient facility performance.
• Deliver exceptional customer service (online, over-the-phone, in-person), building strong tenant relationships.
• Oversee leasing, payment processing, and delinquency management.
• Maintain facility cleanliness and security through regular inspections and light cleaning.
• Implement marketing strategies to enhance occupancy and revenue.
• Conduct administrative tasks, including completing leases, auditing inventory, and providing other documentation needed for the store.
• Conduct financial tasks, including bank deposits, record-keeping, reducing delinquent accounts.
• Work with and ensure performance of local vendors (e.g., tracking work orders for maintenance services, etc.).
• Lead and develop the team, promoting a positive work environment.
• Selling storage related merchandise and ensuring adequate inventory (e.g., locks, boxes, etc.).

Qualifications

• A high school diploma or equivalent required; higher education preferred.
• 2+ years experience in customer service, with supervisory experience.
• Knowledge of the self-storage industry highly preferred.
• Strong communication, organizational, and leadership skills.
• Computer proficiency in MS Office (Outlook, Word, basic Excel, Teams).

Benefits

• Industry-leading benefits
• 401K with match
• Dental / Life / Vision/Medical
• Employee Discount
• Industry-leading paid-time-off, including vacation, holidays

Schedule

• 8-10 hour shifts covering up to 40 hours per week most weeks
• (Rare need to cover more hours in event of sick colleague)
• Between the hours of 9-6
• Store is open Monday to Sunday

Requirements

• A high school diploma or equivalent required; higher education preferred.
• 2+ years experience with customer service experience.
• Knowledge of the self-storage industry highly preferred.
• Strong communication, organizational, and leadership skills.
• Computer proficiency in MS Office (Outlook, Word, basic Excel, Teams).