Assistant Store Manager
We are an American luxury lifestyle brand, founded in 2004. Anchored in the casual elegance of American sportswear, Tory’s design philosophy is defined by effortless silhouettes, innovative materials, eclectic juxtapositions of color, and the tension of past and present. The collections include ready-to-wear, handbags, footwear, accessories, jewelry, home and beauty. Empowering women is the company’s guiding principle, expressed through Tory’s collections and reflected in the company culture as well as the work of the Tory Burch Foundation. Established in 2009, the Foundation provides women entrepreneurs in the United States with access to capital, education and community.
About the role
You are a critical leadership partner to the GM and/or AGM, and someone the store staff can rely on for guidance and growth. You will partner with the leadership team to create a highly productive environment in which customers have an extraordinary experience, employees are able to do their best, and the business thrives. You are primarily accountable for developing and maintaining staff selling and service skills (as well as your own), in addition to the day-to-day operations of running a successful business with an authentic approach.
Responsibilities
A typical day is… atypical. You might be:
- Monitoring team sales targets and metrics
- Overseeing the development of clientele relationships
- Setting clear goals and expectations and holding your team accountable to high standards of excellence
- Building a world-class talent team who strives to create an exceptional retail experience
The consistent thread is that you’ll be working with an amazing team of professionals who share your passion for excellence.
Requirements
- Undergraduate degree (business or fashion-related discipline a plus)
- 2-4 years of management experience in a luxury or service-driven environment
- Prior experience as a manager a plus
- Proven track record of success
- Open availability for a flexible work schedule that meets the needs of the business, including overnights, evenings, holidays, and weekend shifts
- Occasional overnight travel may be required
- Ability to lift (at least 40 lbs), carry, push, pull, squat, kneel, twist, turn, climb ladders, crawl, reach, bend, and stand for extended periods of time
Benefits
We offer a generous set of benefits to help you take care of your health, create financial security, and achieve wellness in all areas of your life. Here are highlights of key benefits available to all eligible Tory Burch team members:
- Competitive pay and rewards for high performance
- Benefits to support mental and physical health
- Generous employee discount and access to exclusive special offers
- Retail Excellence Programs in Styling, Coaching, Brand Ambassador, and more
- Paid volunteer days and opportunities to give back through the Tory Burch Foundation
Pay
The compensation range for this position is $23.00 USD per hour. Our offer will be based on your relevant experience and work location.
Culture
Life at Tory Burch is special because:
- You’re joining a purpose-led company on an exciting growth journey with the best Retail Team in the industry
- Our culture is welcoming and inclusive—everyone is empowered to make a difference
- We believe in paying competitively and rewarding high performance
- We love seeing our employees wear our beautiful collections
- We help you become great at what you love through supportive Retail Leaders and Retail Excellence Programs
- We believe in the importance of giving back through the Tory Burch Foundation and paid volunteer days
#TeamTory Values: We show up with honesty & kindness, act with integrity & compassion, work with passion & humility, and lead with excellence & humor.
How We Work Together:
- Adaptable – We change before we have to
- Entrepreneurial – We own it
- Collaborative – There’s no “I” in Tory
- Client & Brand Focused – We put ourselves in Tory’s shoes
- Live the Values – We show up for each other
- Functional Expertise – We’re constantly learning and growing