Assistant Store Manager

About the role

The Assistant Manager at TOMMY HILFIGER is responsible for the overall performance of the store, assisting the Store Manager in achieving business goals. Key responsibilities include generating sales, managing customer service, and overseeing store operations.

Responsibilities

• Generate sales and profit, minimize losses, and ensure the store is visually distinctive and impeccably maintained.
• Identify and implement strategies and initiatives to achieve and exceed business goals.
• Oversee and maintain the customer service standards to the highest possible level.
• Demonstrate effective written and verbal communication skills.
• Represent the Tommy Hilfiger image through personal and professional appearance.
• Take responsibility for productivity and profitability of the store including sales growth, staffing, and inventory results.
• Manage time and prioritize tasks.
• Manage all controllable expenses, including the allocation of payroll.
• Attend mall/center management meetings in the absence of the GM / SM or Associate Manager.
• Maintain productivity in shipment processing, inventory counting, price change activities.
• Ensure store has all necessary tools (i.e. supplies, resources, binders, etc.) and knowledge of how to use them adequately.
• Manage store openings and store closings.
• Take direction and complete assigned tasks and responsibilities.

Leadership Responsibilities

• Absorb and apply all company policies, procedures, and operations.
• Maintain the highest level of security and safety awareness within the store.
• Recognize problems, analyze causes, generate alternatives and solutions.
• Recruit and hire sales associates who have strong presentation and communication skills representative of the Tommy Hilfiger image.
• Develop all associates to be knowledgeable in areas of product, merchandising, operations, customer service, sales, and growth within the company.
• Motivate and develop support staff to meet store goals / objectives.
• Able to deal with difficult situations while maintaining performance.
• Seek support from others when necessary.
• Effectively supervise the sales floor to ensure customer / associate awareness at all times.
• Demonstrate teamwork within store and company and ensure that staff is treated professionally, respectfully, and courteously.
• Effectively participate and assist the Store Manager in weekly management meetings and quarterly staff meetings.
• Able to express ideas effectively and lead by example.
• Maintain confidentiality and meet own commitments.

Mercandising & Visual Responsibilities

• Responsible for direct supervision of a selected department or departments and ensuring the department(s) performs to its maximum potential.
• Participate and oversee the execution of all merchandising directives, updates, and markdowns in a timely and effective manner.
• Analyze and react to the needs of the business, identify top sellers, slow sellers, and fulfill merchandising strategy.
• Maintain elevated store presentation by training and overseeing standards as defined by brand standards and company directives with an eye for detail.
• Have thorough knowledge of sales floor and stockroom organization / systems.
• Keep management informed of all merchandise and visual related issues.
• Maintain store organization fixtures/hardware/general cleanliness.

Your Wellbeing is Our Priority

Your Wellbeing is Our Priority at PVH, we offer competitive, cost-effective, and comprehensive benefit packages. These include insurance (best in class medical, vision, dental, life, disability), 401(k) contributions, flexible workplace options (company-paid holidays, paid time off, seasonal hours, flexible work schedules), wellbeing support, Care.com services, and education assistance. Additionally, you receive an Associate Discount at our company outlets and e-commerce sites. PVH is committed to fostering an inclusive and diverse community of associates with a strong sense of belonging. PVH Corp. or its subsidiary ("PVH") is an equal opportunity employer and considers all applicants for employment on the basis of their individual capabilities and qualifications without regard to race, ethnicity, color, sex, gender identity or expression, age, religion, national origin, citizenship status, sexual orientation, genetic information, physical or mental disability, military status, or any other characteristic protected under federal, state, or local law. PVH prohibits any PVH employee, agent, or representative from requesting or otherwise considering any job applicant's current or prior wages, salary, or other compensation information in connection with the hiring process. Accordingly, applicants are asked not to disclose this salary history information to PVH.