Assistant Store Manager

Reporting to: Store Manager
Location: Madison Avenue, Upper East Side, New York, NY
Salary: $60,000

About the role

As a supervisor, you will have responsibility for the day-to-day performance of all aspects of store operations. You will be expected to use your initiative to support the delivery of the brand’s performance and cultural expectations, manage your stock and your space to maximize its sales potential and profitability, and ensure delivery of the brand’s visual expectations. You will deliver excellent practices to maintain an efficient and effective back-of-house operation that supports store performance. As an ambassador for the brand’s culture, you will uphold high standards in your appearance and behavior and develop your team to the same standards.

Responsibilities

• Support delivery of store Sales, Payroll, and Stock Management KPI targets
• Support management of all other costs within agreed budgets
• Deliver TOAST’s Customer Service expectation both personally and through your team
• Support delivery of TOAST’s Brand Visual expectation using all available information
• Support the Store Manager in commercially managing your stock package to achieve maximum potential using all available information
• Contribute detailed feedback to key liaisons regarding stock performance
• Support delivery of an excellent back-of-house operation that supports the needs of the store and facilitates optimal trading results in a secure fashion
• Support the store recruitment process and help manage the team’s performance to ensure it is motivated and engaged
• Support delivery of all necessary training and development to the team to ensure they have the capability to perform to expected levels
• Seek development and training of your own skill set to continually improve performance
• Ensure a safe and healthy working environment for the team with a focus on risk assessment and high-level housekeeping
• Liaise with and seek feedback from all key Head Office functions to facilitate excellent store performance
• Perform any other duties deemed necessary to support the Store Manager

Personal Qualities

• Honest Communication: Straight talking, demonstrate humility and respect, challenge constructively, create transparency, acknowledge and resolve mistakes, maintain commitments, and be accountable
• Integrity: Honest, with strong moral and ethical principles and values
• Drive: Show relentless determination to drive delivery and excel
• Positive Mindset: Achieve results with positive energy and a can-do attitude, overcome challenges, and influence others positively
• Prioritize Quality: Less is more, with an obsessive attention to detail
• Support: Challenge and encourage colleagues, celebrate success, and focus on positives

About TOAST

Born in a Welsh barn in 1997, TOAST has grown from loungewear and nightwear to become a unique lifestyle brand, creating and curating simple, functional, beautiful clothing, homeware, and editorial. TOAST is renowned for its thoughtful, contemporary design and commitment to traditional textiles and craftsmanship. The brand aspires to be the global lifestyle brand synonymous with social conscience.

TOAST has studios in both London and Swansea and is one of the very few UK clothing brands with its own pattern room. TOAST celebrates a slower, more thoughtful way of life in shops throughout the UK, concept stores around the world, and online at www.toa.st.

The emphasis within the TOAST workplace is on thoughtfulness, simplicity, creativity, and collaboration. We work hard to communicate intelligently with the wider world and strive against doing the obvious. We value serious thought in many broad fields—art, literature, design, philosophy, travel, and science—as much as we do in fashion. Though our output may appear simple, it is always produced with great attention to detail.

As a strategic priority, TOAST nurtures imaginative talent and change-makers. As part of the TOAST team, you are a catalyst for the brand’s successes. To realize our ambitions, we need you to share our interests and values, have an enthusiasm for TOAST itself, and possess a deep knowledge and passion for your own specialist area. In return for your dedication, TOAST offers a supportive and stimulating working environment with flexible working hours and generous staff discounts. You will receive a comprehensive induction, including product and brand training, to foster a deep understanding of TOAST that can be carried confidently through your work and into the outside world.