Assistant Store Manager

Position Summary

As a strong leader and role model exemplifying the company’s core values, the Assistant Store Manager will champion The Webster’s initiatives, vision, and attract, retain, and develop top talent. The ASM is a critical leadership partner – a “co-pilot” to the Store Manager. You will partner with the SM to create a highly productive environment in which the customer service experience is a priority, employees are able to perform extremely well and excel; and the business thrives.

Essential Duties & Responsibilities

• Leadership

• Motivate and inspire the team by delivering a compelling vision and purpose that encompasses The Webster core values
• Establish and communicate clear expectations and hold the store team and self-accountable for achieving all brand, performance, and behavior standards
• Lead productive weekly leadership meetings that align with and drive the business strategy
• Create and manage the execution of the store business plan to drive Sales and KPI results and maximize business opportunities to include CRM
• Analyze available sales reports and data to determine the needs of the business and set business strategies
• Set individual sales goals for management teams and associates, ensuring goals reflect store business plans
• Train and develop team on business acumen to drive business performance
• Evaluate store sales and payroll goals on a daily basis using payroll reports and tools; make scheduling adjustments to meet business needs
• Demonstrate sales leadership for staff by playing an active role on the selling floor
• Develop events/incentives that will continue to grow customer base, with particular emphasis on building local market
• Manage the controllable components of the P&L to achieve all store financial and expense targets

• Customer Service

• Ensure all members of staff provide the highest level of customer service
• Ensure staff maintains constant client communication through utilizing their client database
• Resolve all client issues and complaints quickly and effectively
• Demonstrate an in-depth knowledge of the merchandise; ensure selling staff is fluent in all aspects of product knowledge
• Train ASM/ Key holders on how to handle various customer service issues i.e. dissatisfied customers, returns, defective merchandise

• Operations

• Ensure cash control and register procedures are properly followed including bank deposits, safe funds, etc
• Control store expenses and maintain budgets, continually striving to reduce costs
• Schedule associates to maintain adequate floor coverage while maintaining payroll budgets
• Supervise the efficient and productive handling of all merchandise including shipment receipt and processing, markdown optimization and replenishment systems while maintaining a clean stockroom
• Support, promote and assume responsibility for loss prevention in all areas of risk management, physical security, store cash controls, inventory management, inter-store communication

• Visual Execution

• Maintain company brand standards of near, clean, and organized sales floor, cash wrap and fitting room ensuring store environment is safe for employees and customers
• Partner with Director of Stores to ensure appropriate assortment for the store
• Ensure presentation of all displays, fixtures and all visual areas are reflective of current visual direction
• Identify and communicate product concerns in a timely manner
• Communicate inventory needs to support the business

• Talent Development

• Recruit, hire, develop and retain a high performing management and selling team
• Teach, train and coach the store management team to develop future leaders for the company
• Consistently assess and provide ongoing performance feedback on selling skills, job accountabilities through real time coaching, monthly touch bases, and individual development planning
• Develop succession plans to ensure career paths for all associates; encourage associates to pursue internal opportunities
• Resolve all human resources issues in a timely and effective manner, partnering with Director of Stores when necessary
• Ensure image and grooming standards are professional, reflective of the brand image and adhered to at all times
• Ensure that the store management team adheres to and enforces all employment practices and policies