Assistant Store Manager

About the role

The Assistant in Training (AIT) and Assistant Manager position’s primary responsibility is to fulfill our mission statement, “to create the most enjoyable shopping experience possible for our Guests.” Additionally, AIT and Assistant Managers perform a variety of sales, merchandising and operational tasks assigned by store management (e.g. cashiering, merchandise display and pulls, register procedures, and routine cleaning of facilities).

Responsibilities

• Work directly with the Store Manager and Leadership Team to develop sales, recruit new Teammates and provide leadership.
• Share responsibility for training and motivating Teammates and act as the Store Manager in their absence.
• Sales Generation and Guest Service:
  • Greet Guests with a friendly, engaging attitude, and is consistently prepared to provide legendary service to each Guest.
  • Eager and assertive to answer questions regarding the store and its merchandise.
  • Recommend, select, and help locate or obtain merchandise based on Guest needs and desires.
  • Anticipate and fulfill Guest’s needs by suggesting additional items and creating a wardrobing experience.
  • Showcase product utilizing product knowledge and sales education, consistently sharing that knowledge and education with Team.
  • Maintain and share knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
  • Remain consistent on personal sales, as well as looking for opportunities to impact Teammates’ presentations with the Sales Presentation Guide (SPG).
  • Achieve personal sales-per-hour, average sales and total net sales goals set by Store Management.
  • Fill out and effectively use the Sales Presentation Guide (SPG) daily to accomplish goals.
  • Meet or above performance standards in all Buckle business builders and guest loyalty including fit appointments, Buckle credit card and guest connect.
  • Investigate and navigate how to expand Guest selection through inventory Manager, advanced product search, iPad apps, etc.
  • Maintain and build good Guest relationships to develop a client based business.
  • Lead by example with a high level of showmanship, excellent customer service and attentiveness.
  • Recognize and communicate Guest Levels with the Team.
  • Coachable; consistently welcomes feedback from Manager to improve sales presentations.
  • Consistently perform leadership actions and maintain high standards, whether or not the Manager is present.
  • Plan sales goals with Store Manager.
  • Demonstrate ownership of store’s sales performance (Sales, Average sale, Business builders, Denim).
  • Passion for product education and showmanship to create results.
  • Teammate Recruiting, Training and Development:
    • Consistently recognize recruiting opportunities by utilizing Jobs & Careers cards, email referrals and Teammate Recommend Coach and create relationships through Guest Loyalty and Guest Preferred.
    • Develop skills and assist in leading, directing, motivating and educating new Teammates to meet and achieve Buckle’s accountability, shift orientation, Loss Prevention and sales presentation standards on a daily basis.
    • Maintain a positive attitude at all times creating a positive floor culture.
    • Strive to be a role model for all Teammates and Guests.
    • Partner with Store Manager to pick store’s education focus and help delegate and implement focus all week.
    • Help execute all segments to support business goals.
    • Assist Store Manager in Recruitment of all store staffing needs.
    • Understand how to explain pay and Buckle Benefits.
    • Execute actions from department calendars and track on the Weekly Delegation Worksheet.
    • Execute actions during segments.
    • Execute all Leadership Playbook actions.
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