Assistant Store Manager

About the role

The Assistant in Training (AIT) and Assistant Manager position’s primary responsibility is to fulfill our mission statement, “to create the most enjoyable shopping experience possible for our Guests.” Additionally, AIT and Assistant Managers perform a variety of sales, merchandising and operational tasks assigned by store management (e.g. cashiering, merchandise display and pulls, register procedures, and routine cleaning of facilities).

Responsibilities

• Work directly with the Store Manager and Leadership Team to develop sales, recruit new Teammates and provide leadership.
• Share responsibility for training and motivating Teammates and act as the Store Manager in their absence.
• Sales Generation and Guest Service:
  • Greet Guests with a friendly, engaging attitude, and is consistently prepared to provide legendary service to each Guest.
  • Eager and assertive to answer questions regarding the store and its merchandise.
  • Recommend, select, and help locate or obtain merchandise based on Guest needs and desires.
  • Anticipate and fulfill Guest’s needs by suggesting additional items and creating a wardrobing experience.
  • Demonstrate product utilizing product knowledge and sales education, consistently sharing that knowledge and education with Team.
  • Maintain and share knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
  • Remain consistent on personal sales, as well as looking for opportunities to impact Teammates’ presentations with the Sales Presentation Guide (SPG).
  • Meet or above performance standards in all Buckle business builders and guest loyalty including fit appointments, Buckle credit card and guest connect.
  • Investigate and navigate how to expand Guest selection through inventory Manager, advanced product search, iPad apps, etc.
  • Maintain and build good Guest relationships to develop a client based business.
  • Lead by example with a high level of showmanship, excellent customer service and attentiveness.
  • Recognize and communicate Guest Levels with the Team.
  • Passion to ask business driven and showmanship questions often to Manager, Team Leaders and all Teammates.
  • Coachable; consistently welcomes feedback from Manager to improve sales presentations.
  • Consistently perform leadership actions and maintain high standards, whether or not the Manager is present.
  • Plan sales goals with Store Manager.
  • Demonstrate ownership of store’s sales performance (Sales, Average sale, Business builders, Denim).
  • Passionate for product education and showmanship to create results.
• Teammate Recruiting, Training and Development:
  • Consistently recognize recruiting opportunities by utilizing Jobs & Careers cards, email referrals and Teammate Recommend.
  • Coach and create relationships through Guest Loyalty and Guest Preferred.
  • Develop skills and assist in leading, directing, motivating and educating new Teammates to meet and achieve Buckle’s accountability, shift orientation, Loss Prevention and sales presentation standards on a daily basis.
  • Maintain a positive attitude at all times creating a positive floor culture.
  • Demonstrate personal dress code to encourage and coach the latest fashion in all Teammates and Team Leaders.
  • Participate effectively in daily setup, training, impacting and reviewing while effectively utilizing the Performance Tracker.
  • Motivate Teammates to initiate and complete daily tasks set by Store Management.
  • Create and develop results in your department and balance all DM actions within your segment as well as completing the mid-week check in.
  • Execute actions from department calendars and track on the Weekly Delegation Worksheet.
  • Demonstrate leadership actions during segments.
  • Show aptitude in recognizing merchandising opportunities from freight to floor and life cycle of product, communicating recommendations and solutions to Store Manager.
  • Give informational and influential store tours.
  • Ensure sales floor is consistently sized and new freight is appropriately displayed.
  • Exhibit ability to create changes to improve store’s overall performance via Performance Tracker.
  • Responsible for visual standards on floor and backroom.
  • Operations:
    • Work a flexible schedule, which may include mornings, evenings, and weekends, and the day of/day after Thanksgiving and Christmas, based upon store and business needs.
    • Understand and utilize planner including completion of Opening and Closing Checklists.
    • Watch for and recognize security risks and thefts, and know how to prevent or handle these situations.
    • Follow all Loss Prevention guidelines, including daily bag and purse checks.
    • Execute and teach all Point of Sale (“POS”) procedures.
    • Appropriately handle calls from Corporate.

Requirements

To succeed in this role, you should have:

• High school diploma or equivalent.
• Experience in retail, preferably in a sales or management capacity.
• Strong interpersonal and communication skills.
• Ability to work independently and as part of a team.
• Basic computer skills, including Microsoft Office.
• Passion for fashion and customer service.
• Ability to lift up to 50 pounds and stand for extended periods.

Qualifications

Qualifications for this role include:

• Minimum of 6 months of relevant experience in retail, preferably in a sales or management capacity.
• Proven ability to manage multiple tasks simultaneously.
• Excellent problem-solving and decision-making skills.
• Strong organizational and time management skills.
• Ability to work in a fast-paced environment.
• Passion for fashion and customer service.
• Ability to lift up to 50 pounds and stand for extended periods.

Skills

Essential skills for this role include:

• Product knowledge and sales education.
• Effective communication and interpersonal skills.
• Leadership and motivational abilities.
• Time management and organization skills.
• Problem-solving and decision-making skills.
• Ability to work independently and as part of a team.
• Basic computer skills, including Microsoft Office.
• Ability to lift up to 50 pounds and stand for extended periods.

Benefits

Buckle offers competitive compensation and benefits, including:

• Compensation: Pay range: $18-$22/hr.
• Full-Time Teammate Benefits:
  • Health: Includes preventive care at 100% and access to virtual care.
  • Dental and Vision Insurance: Preventive and routine dental and vision care.
  • Virtual Care: 24/7 access to general, behavioral, and dermatology consultations.
  • Mental Health Resources: Free confidential counseling, wellness coaching, and self-care tools through the Employee Assistance Program (EAP).
  • 401(k) with Company Match: Traditional and Roth options.
  • Discretionary Matching Contributions: To qualifying Teammates.
  • Health Savings Account (HSA) and Flexible Spending Accounts (FSA): Pre-tax options for qualified medical and dependent care expenses.
  • Buckle contributes to your HSA if enrolled in the high-deductible medical plan.
  • Performance Bonuses: Incentive-based bonuses in recognition of performance.
  • Teammate Discount: 40% off Buckle products and 25% off Buckle gift cards.
  • Peace of Mind: Company-paid basic life and AD&D insurance, with options to add Teammate-paid supplemental life and disability plans (short term and long term).
  • Leave of Absence Support: Paid and unpaid time away is available for qualifying situations, with guidance from our Benefits Team.
  • Salaried teammates receive one paid volunteer day.
• Part-Time Teammate Benefits:
  • Medical Plan Access: Two comprehensive plans with preventive care at 100% and access to virtual care.
  • 401(k) with Company Match: Traditional and Roth options.
  • Mental Health Resources: Free confidential counseling, wellness coaching, and self-care tools through the Employee Assistance Program (EAP).
  • Paid Leave in Applicable States: Accrues where required by law; one hour of leave is accrued for every 30 hours worked.

Pay

Pay range: $18-$22/hr.

Schedule

Flexible schedule, which may include mornings, evenings, and weekends, and the day of/day after Thanksgiving and Christmas, based upon store and business needs.