Assistant Store Manager

Primary responsibility is to fulfill our mission statement, “to create the most enjoyable shopping experience possible for our Guests.” Perform a variety of sales, merchandising and operational tasks assigned by store management (e.g. cashiering, merchandise display and pulls, register procedures, and routine cleaning of facilities). Work directly with the Store Manager and Leadership Team to develop sales, recruit new Teammates and provide leadership. Share responsibility for training and motivating Teammates and act as the Store Manager in their absence. The Assistant Manager position is a progression from the AIT position and includes additional high-level duties specific to that role, though the majority of job duties and responsibilities are shared.

Responsibilities

• Sales Generation and Guest Service
  • Greet Guests with a friendly, engaging attitude and provide legendary service.
  • Answer questions regarding the store and its merchandise; recommend, select, and help locate merchandise based on Guest needs.
  • Anticipate and fulfill Guest’s needs by suggesting additional items and creating a wardrobing experience.
  • Demonstrate product utilizing product knowledge and sales education; share knowledge consistently with the Team.
  • Maintain and share knowledge of current sales, promotions, policies, and security practices.
  • Achieve personal sales-per-hour, average sales, and total net sales goals set by Store Management.
  • Provide legendary service in key areas: Front 5, sales floor, fitting rooms, and register area.
  • Knowledgeable of all exchange and return procedures; turn transactions into showmanship opportunities.
  • Use the Sales Presentation Guide (SPG) daily to accomplish goals.
  • Meet or exceed performance standards in Buckle business builders and guest loyalty (fit appointments, Buckle credit card, guest connect).
  • Expand Guest selection through inventory tools, advanced product search, iPad apps, etc.
  • Maintain and build Guest relationships to develop a client-based business.
  • Lead by example with high-level showmanship, customer service, and attentiveness.
  • Recognize and communicate Guest Levels with the Team.
  • Ask business-driven and showmanship questions to improve sales presentations.
  • Welcome feedback from Manager to improve sales presentations.
  • Plan sales goals with Store Manager; demonstrate ownership of store’s sales performance.
  • Passion for product education and showmanship to drive results.
• Teammate Recruiting, Training, and Development
  • Recognize recruiting opportunities using Jobs & Careers cards, email referrals, and Teammate recommendations.
  • Develop skills and assist in leading, directing, motivating, and educating new Teammates.
  • Maintain a positive attitude to foster a positive floor culture.
  • Demonstrate personal dress code to encourage and coach fashion trends.
  • Participate in daily setup, training, and reviewing using the Performance Tracker.
  • Motivate Teammates to complete daily tasks set by Store Management.
  • Demonstrate, coach, and influence denim showmanship and fit cards.
  • Create and develop results in your department; balance actions within your segment.
  • Execute actions from department calendars and track on the Weekly Delegation Worksheet.
  • Demonstrate leadership during segments; involve Guests with product.
  • Remember and use Guest names effectively.
  • Understand and show merchandise for both Gals and Guys’ sides.
  • Partner with Store Manager to pick store’s education focus and delegate implementation.
  • Help execute all segments to support business goals.
  • Assist Store Manager in recruitment of store staffing needs.
  • Explain pay and Buckle Benefits.
  • Maintain an up-to-date contact list and add top talent consistently.
  • Execute and train on Leadership playbook; maintain accountability for characteristic pieces.
  • Conduct SPG Teammate/leader training shifts.
  • Train and coach with Manager on all non-sales positions.
  • Execute actions with constantly changing sales focuses.
  • Identify and follow through on all Teammate training needs.
• Visual Merchandise Management
  • Own and influence product through zone ownership; assign Zones and projects to Teammates daily with specific learning goals.
  • Execute and demonstrate all new tools and videos related to zone ownership.
  • Partner with Store Manager to delegate, demonstrate, and review all 4 zones.
  • Ensure Teammates follow Visual Standards, Visual library, and Weekly Visual Checklist.
  • Recognize merchandising opportunities from freight to floor; communicate recommendations to Store Manager.
  • Give informational and influential store tours.
  • Ensure sales floor is consistently sized and new freight is appropriately displayed.
  • Create changes to improve store’s overall performance via Performance Tracker.
  • Anticipate changes in product and act independently to improve visual results.
  • Maintain visual standards on floor and backroom.
• Operations
  • Work a flexible schedule, including mornings, evenings, weekends, and holidays (e.g., Thanksgiving, Christmas).
  • Understand and utilize the planner, including completion of Opening and Closing Checklists.
  • Recognize security risks and thefts; follow Loss Prevention guidelines, including daily bag and purse checks.
  • Execute and teach all Point of Sale (POS) procedures.
  • Handle calls from Corporate Office appropriately.
  • Maintain a positive attitude when dealing with challenging situations involving Guests or Teammates.
  • Execute all policies regarding payments, returns, exchanges, and Loss Prevention practices.
  • Navigate and execute all tools on the home page.
  • Provide guidance and feedback to all non-sales positions.
  • Complete all scheduled shifts and cover shifts when needed.
  • Maintain a clean, organized, and shoppable store.
  • Provide feedback to Store Manager regarding merchandise handling concerns.
  • Communicate policy violations and Teammate or Guest concerns to Store Manager, District Manager, and/or Human Resources.
  • Apply Buckle’s Code of Ethics and all policies, procedures, and handbooks.
  • Complete New Hire paperwork and tasks accurately and promptly.
• Planning
  • Execute and train others on opening/closing checklists.
  • Complete markdowns, pulls, inbound/outbound freight, recalls, and Return to Vendors (RTVs).
  • Establish relationships and communicate effectively with Corporate Office Departments.
  • Monitor and maintain adequate inventory of supplies.
  • Handle emergencies in Store Manager’s absence according to Company guidelines.
• Supervisory and Leadership
  • Comfortable giving and receiving feedback from peers and Management.
  • Supportive of Leadership; promote personal and store growth.
  • Maintain a professional, mature, and stable relationship with all Teammates.
  • Conduct daily interviews as needed to support Team Development and growth.
  • Overcome objections and problem solve.
  • Motivated to self-educate on company tools (videos, pieces, books) and share information with others.
  • Understand and administer Buckle Commitment to Success.
  • Travel and cover other Stores within District based on business needs.
  • Handle schedule changes professionally.
  • Fulfill mission statement by performing job duties with high customer service while contributing to a positive team spirit.
• Special projects and other duties as assigned.

Requirements

• High school diploma or general education degree (GED); or one to three months related retail experience and/or training; or equivalent combination of education and experience.
• Relocation may be required.
• No visa sponsorship is available.
• Ability to operate a motor vehicle and travel, including overnight as required.

Physical Demands

• Regularly required to stand, walk, use hands to handle or feel, reach with hands and arms, climb or balance, jump, stoop, kneel, crouch, or crawl, and talk or hear.
• Occasionally required to sit.
• Ability to lift and maneuver 50 lbs throughout the store and backroom.
• Specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Work Environment

• Regularly works in a retail store setting with moderate noise levels.

Benefits

• Insurance (after applicable waiting period).
• Spending and Savings Accounts.
• Paid Time Off.
• 401(k) Retirement Plan.
• Teammate Discount.
• Performance Bonuses.
• Leave Options.
• Employee Assistance Program.