Assistant Store Manager

About the role

Tecovas is passionate about offering an incredible customer experience for first-time boot buyers and western enthusiasts alike! We're looking for a talented Full-Time Assistant Store Manager that will contribute to a profitable and customer-centric environment through the development of a team and management of our total store operations. They will support product flow and apply merchant and customer service skills to curate a compelling in-store experience.

Responsibilities

• Customer Experience: Cultivates an environment of genuine customer connection; demonstrates extraordinary service and acts as a brand ambassador reflective of the company values; facilitates an energized pace, positive service environment and team development; delivers high-quality product services with attention to detail - such as branding, debossing, boot stretching, brim shaping, and boot shines - to ensure a premium customer experience; understands an OMNI Channel business - implements processes and utilizes tools to better service the customer.
• Leadership & Team Management: Supports the Store Manager in recruiting, hiring, and retaining top talent; supports the Store Manager in creating and maintaining a succession strategy; fosters a culture of strong communication and teamwork in order to ensure a seamless balance between operational, visual and customer priorities; provides real-time feedback, coaching and training to team members, escalating issues as needed to Store Manager.
• Training & Development: Deliver world-class, in-person training (in conjunction with e-learning) to all new team members; ensure timely completion of new hire training paths; meet regularly with the Tecovas HQ Retail Training team or field leaders to check in on team progress; suggest improvements or new programs related to retail training; ensure the compliance of all training activities with established policies and best practices; work closely with store leadership to prepare, plan, schedule, and execute new hire training; work closely with store leadership and HQ partners to facilitate and organize ongoing training in store locations, including training for new products and services; attend regular training meetings to ensure understanding of necessary information.
• Visual Merchandising: Productive planning, presetting, and on-time execution of visual directives; submit store photos as requested and complete feedback given by HQ; participate in visual training calls with HQ partners to support new product launches; partner with store leadership team to ensure VM standards are upheld, and replenishment tasks are completed; support store presentation through sell through and markdown cycles; maintain in-store marketing elements and accurate presentation of store collateral; work with store manager to ensure schedule is reflective of visual set times for product launches; partner with store leaders for new hire visual training; oversight of sales floor and windows to ensure proper lighting placement, store cleanliness, maintenance of window displays, and props.
• Business Operations: Upholds and ensures compliance with shipments, transfers and restock standards; adheres to and develops awareness around internal and external Loss Prevention procedures; set clear objectives and expectations to drive a consistent store experience and ensure excellent operational and visual standards; encourage and demonstrate adaptability; positively effecting change and enabling the team to successfully execute a shared vision.

Qualifications

• 3+ years Retail Management experience
• Exceptional leadership, selling, and customer service skills
• Strong merchant skills and a history of delivering financial results
• Proven record of hiring and developing great talent
• Experienced in coaching, counseling & conflict resolution
• Independent, proactive, results-driven work ethic
• Utmost character, honesty, and transparency

Requirements

• High School Diploma required (College Degree preferred)
• Must be at least 18 years of age or older
• Continually able to stand/walk for extended periods of time, and be able to reach overhead, bend, squat, and kneel as you organize and stock inventory.
• Ability to deliver excellent customer service while implementing loss prevention practices
• Able to lift up to 30lbs regularly and perform store maintenance tasks
• Must be able to reliably commute to and from the work location
• Must be available to work 40 hours per week including weekends (Friday, Saturday and Sunday), evenings and holidays as needed

Benefits

• Competitive salary
• Insurance plans that pay 79-90% of your health premium coverage and 100%