Assistant Store Manager

About the role

As William Warren Group (WWG) companies, StorQuest and William Warren Properties (WWP) seek motivated individuals who can contribute to our evolving culture. The Assistant Store Manager is the first-line representative to the William Warren Properties customers in the Store Manager’s absence. The Assistant Manager may be either full or part-time and may also be assigned to multiple sites to provide support or fill in when a manager is off duty. This position is responsible for maintaining the daily operations of a site and provides assistance to the Store Manager with revenue, delinquency management, occupancy, maintaining cleanliness standards, and customer service as required.

How You’ll Make a Difference

You’ll have the opportunity to assist guests during some of their most challenging times. You will be called on to make a difference by creating and providing exceptional guest experiences. Individual stories, locations, and experiences may change over time, but the expectation to deliver an amazing guest experience is timeless.

How You’ll Thrive

• Actively listen to customers to understand their unique situation and recommend solutions that meet/exceed their needs and expectations based on your expertise.
• Become a subject matter expert on self-storage while being able to explain it all to our customers.
• Assist William Warren Properties’ customers during some of their most challenging times.
• Manage all aspects of the rental process including:
  • Converting a sale
  • Taking payments
  • Selling merchandise
  • Offering insurance
• Assists customers with truck rentals at some locations
• Participating in collecting past-due accounts
• Guiding WWP customers on their awesome journey
• Manage operational activities such as:
  • Inspecting the stores daily including lock checks
  • Maintaining an impeccable facility
  • Performs minor maintenance and custodial duties; cleans vacated units on a timely basis
  • Contacting vendors when applicable for routine maintenance repairs
  • Accurately handling cash, balancing receipts, posting payments and processing bank deposits timely
  • Going to the post office

About YOU

• Preferred 1+ years in Customer Service/Sales experience
• Tech Savvy is a plus
• Experience in Cash Handling required
• Must be available on weekends
• A huge passion for guest service and sales
• The ability to be a part of a team to help support and motivate as needed to ensure a collaborative and positive work environment
• The mentality that there are no spare customers, every experience is as valuable as the next
• A positive, outgoing personality
• An insatiable appetite to learn new things
• Strong accountability combined with strong work ethic and enthusiasm for teamwork
• Experience working in the retail or service industry preferred

Physical Demands And Work Environment

• Ability to walk, bend, stand, and stoop frequently
• Ability to lift up to 35 lbs. frequently
• Ability to push up to 50 lbs. frequently
• Ability to lift above head frequently
• Ability to work weekends as needed or required
• Ability to operate tools and maintenance equipment using manual dexterity of hands and arms
• Ability to communicate in written and verbal format frequently

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel and to be able to speak and hear. The employee frequently is required to stand, walk, sit, and reach with hands and arms. The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl and smell. The employee must frequently lift and/or move up to 35 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, and color vision. Regular and consistent attendance at the assigned location is required.

Pay

$19.00–$20.00 per hour + Competitive Bonus Potential

Benefits

• Medical, Dental and Vision
• 401(k) with Matching Contributions
• Paid Time Off (PTO)
• Holiday Perks
• Performance-based Bonus
• Team-building Events & Activities
• Employee Assistance Program
• Pet Insurance