Assistant Store Manager

About the role

As the Assistant Store Manager, you are the first-line representative to William Warren Properties customers in the Store Manager’s absence. You may be full or part-time and may support multiple sites, filling in when a manager is off duty. This position maintains daily site operations and assists the Store Manager with revenue, delinquency management, occupancy, cleanliness standards, and customer service.

How You’ll Make a Difference

You’ll assist guests during some of their most challenging times by creating and providing exceptional guest experiences. Individual stories, locations, and experiences may change, but the expectation to deliver an amazing guest experience is timeless.

Responsibilities

• Assist customers during challenging times and consult to find optimal storage solutions
• Maintain daily operational activities including:
  • Inspecting stores daily including lock checks
  • Maintaining an impeccable facility
  • Performing minor maintenance and custodial duties; cleaning vacated units on a timely basis
  • Contacting vendors for routine maintenance repairs
  • Accurately handling cash, balancing receipts, posting payments, and processing bank deposits
  • Going to the post office
• Manage all aspects of the rental process:
  • Converting a sale
  • Taking payments
  • Selling merchandise
  • Offering insurance
  • Assisting customers with truck rentals at some locations
  • Participating in collecting past-due accounts

About YOU

• Preferred: 1+ years in Customer Service/Sales
• Tech savvy is a plus
• Experience in cash handling required
• Must be available on weekends
• Passion for guest service and sales
• Ability to support and motivate a team to ensure a collaborative and positive work environment
• Mindset that every customer experience is valuable
• Positive, outgoing personality
• Strong desire to learn new things
• Accountability, strong work ethic, and enthusiasm for teamwork
• Experience in retail or service industry preferred

Physical Demands And Work Environment

• Ability to walk, bend, stand, and stoop frequently
• Ability to lift up to 35 lbs. frequently
• Ability to push up to 50 lbs. frequently
• Ability to lift above head frequently
• Ability to work weekends as needed or required
• Ability to operate tools and maintenance equipment using manual dexterity of hands and arms
• Ability to communicate in written and verbal format frequently

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel and to be able to speak and hear. The employee frequently is required to stand, walk, sit, and reach with hands and arms. The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl and smell. The employee must frequently lift and/or move up to 35 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, and color vision. Regular and consistent attendance at the assigned location is required.

Pay

$19.00–$21.00 per hour

Benefits

• Medical, Dental and Vision
• 401(k) with Matching Contributions
• Paid Time Off (PTO)
• Holiday Perks
• Performance-based Bonus
• Team-building Events & Activities
• Employee Assistance Program
• Pet Insurance