Assistant Store Manager

About the Role

This role contributes to Starbucks success by leading a team of store partners to create and maintain the Starbucks Experience for our customers and partners. The store manager is responsible for managing the overall operation of the store, including supervising and directing the workforce, making staffing decisions, ensuring customer satisfaction and product quality, managing the store’s financial performance, and maintaining safety and security. The incumbent models and acts in accordance with Starbucks guiding principles.

Responsibilities

• Set goals for the workgroup, develop organizational capability, and model teamwork:
  • Maintain a calm demeanor during high-volume or unusual events and manage smooth transitions to uphold store standards.
  • Demonstrate a "customer comes first" attitude by training and holding partners accountable for legendary customer service.
  • Drive the implementation of company programs by developing action plans and motivating the team to meet operational and organizational objectives.
  • Manage with integrity, honesty, and alignment to Starbucks culture, values, and mission.
  • Plan, communicate, and delegate responsibilities to ensure smooth store operations.
  • Provide coaching and direction to achieve operational goals and address opportunities for improvement.
• Develop strategic and operational plans, manage execution, and measure results:
  • Monitor and manage staffing levels to ensure partner development and talent acquisition.
  • Use existing tools to prioritize communications and filter information for the store team.
  • Communicate clearly, concisely, and accurately to ensure effective store operations.
• Ensure functional expertise and execution of responsibilities:
  • Adhere to applicable wage and hour laws for nonexempt partners and minors.
  • Solicit customer feedback to understand needs and address community requirements.
  • Use operational tools to plan for and achieve excellence in store performance.
  • Analyze financial reports to identify and address trends and issues in-store performance.
• Develop partners and build effective teams:
  • Conduct performance assessments, provide feedback, and set challenging goals to improve partner performance.
  • Use performance management tools to support organizational objectives.
  • Challenge and inspire partners to achieve business results.
  • Develop and maintain positive relationships with partners by addressing individual motivation, needs, and concerns.
  • Ensure partners adhere to legal and operational compliance requirements.
  • Recognize and reinforce individual and team accomplishments using organizational tools and creative methods.
  • Create and maintain a successful store team where partners are valued and respected.

Requirements

• Progressively responsible retail experience: 3 years.
• Supervision experience.
• Customer service experience in a retail or restaurant environment: 2 years.
• Experience analyzing financial reports.

Skills and Abilities

• Demonstrated experience building community relationships.
• Ability to communicate clearly and concisely, both orally and in writing.
• Ability to manage store operations independently.
• Ability to manage effectively in a fast-paced environment.
• Ability to manage multiple situations simultaneously.
• Ability to manage resources to ensure service levels are achieved.
• Strong interpersonal skills.
• Knowledge of customer service techniques.
• Knowledge of supervisory practices and procedures.
• Strong organization and planning skills.
• Strong operational skills in a customer-service environment.
• Strong problem-solving skills.
• Team-building skills.
• Strong leadership skills, with the ability to coach and mentor others.
• Ability to plan and prioritize workload.
• Ability to handle confidential and sensitive information.

Core Competencies

• Puts the customer first: Understands customer needs and delivers the best experience.
• Works well with others: Listens and communicates effectively, fostering a positive and productive team environment.
• Leads courageously: Takes responsibility, persists through challenges, and makes timely decisions.
• Develops continuously: Seeks opportunities to improve self and others, leading with trust and commitment.
• Achieves results: Prioritizes and delivers quality results, anticipating and addressing obstacles.

Benefits

• Free food & snacks
• Opportunity for advancement
• Paid time off
• Training & development
• Competitive salary
• Employee discounts
• Flexible schedule