Assistant Store Manager

Requirements

• Ensure a unique customer experience within your boutique
• Animate the customer journey by relying on a team of ambassadors
• Optimize the quality of the service at each stage of the customer journey
• Convey information and promote personalization services to advisors and customers
• Embody brand values and ensure an omni-channel experience at all times
• Manage customer satisfaction using various tools, implementing dedicated action plans
• Develop customer loyalty and along with creating new relationships
• Explore the customer database (clienteling and management of dissatisfaction)
• Recruit, retain and follow up of all team members

Additional Responsibilities

• Operational Marketing
• Guarantee the performance of the apartment through animations or events
• Deploy and supervise all programming while ensuring compliance with the image and guidelines transmitted by the head office marketing team
• Managing and developing your team
• Lead and develop a team of sales advisors
• Manage your team by motivating them and creating a positive and harmonious work environment
• Foster cooperation within the team and between team leaders
• Integrate new employees
• Supervise and increase the skills of your team through floor coaching, feedback and annual performance interviews.
• Propose and set up, in conjunction with the training manager, continuing education and coaching courses for sales advisers.
• Disseminate and circulate information
• Have a 360 vision: ensure that you always optimize your team organization in a process of continuous improvement
• Guarantee the brand image
• Ensure proper maintenance of the apartment
• Participate in the correct integration of the collections and ensure follow-up
• Ensure the maintenance of high level of visual merchandising throughout the day
• That business opportunities are maximized through effective store management
• Follow fashion trends, ensure competitive intelligence
• Cordinate or participate in the planning of in-store marketing events

Pay

Salary: $75,000 annually Plus a competitive benefits package

Schedule

The position is based in NoLita in New York, NY.