Assistant Store Manager

What You Will Be Doing

• Deliver an Incredible Guest Experience
• Handle guest de-escalation
• Optimize customer service efficiencies
• Ensure the store team is well-equipped for scheduled guest bookings
• Maintain order and cleanliness of stores, experience rooms, and equipment
• Manage employee schedules to ensure adequate coverage during peak hours
• Work with the Lead on duty and store management team to maintain daily checklists and audits
• Keep track of and ensure breaks are taken per state law or company procedures
• Achieve and celebrate sales and KPIs for your team
• Initiate check-ins with team members starting their shifts
• Provide in-the-moment coaching to keep performance and morale high
• Participate in the interview process for Guest Experience Guide Hiring
• Identify and partner with the Store Manager to deliver coaching and developmental goals
• Provide on-the-job training for new Guest Experience Guides and Leads
• Help integrate new staff into the organization by providing on-the-job training of the full Guest Journey
• Assist with the automatic e-learning course catalog

What We Are Looking For

• Leadership Experience: 2 years relevant experience as a leader in a retail operations management or hospitality industry
• Egoless Mindset: No room for personal agendas here
• Underdog Mindset: Strong problem solvers who can adapt to change well
• Win Collectively: Positive attitudes are contagious, and we love winning as a team
• Physical Stamina: On their feet for long periods of time, bending, lifting up to 40 lbs., and walking up stairs
• Physical Dexterity: Close-distance hand-eye coordination and ability to manipulate basic hand tools (e.g. screwdrivers)
• Weekend Availability: Flexible scheduling, but all staff are expected to have weekend availability in accordance with the needs of the location
• Business Management Literacy: Proficient in “retail math” and business skills, including a working understanding of profit and loss statements and a comfort with data visualization tools (e.g. PowerBI, Tableau)

Benefits

• Paid time off
• Sick time
• 401(k) + Match
• Medical, dental, vision, life, and disability insurance
• Health and wellness resources and discounts for all those who qualify
• Commuter (Transit and Parking) Benefits
• Exclusive savings on entertainment, shopping, hotels, and more
• Promotion Potential - over 40% of our store roles are promoted from within
• Referral Bonus Program
• Employee Discounts and Free Sessions