Assistant Store Manager

General Purpose

Responsible for the management and supervision of all areas assigned by the Store Manager and follows policies in regard to Customers, Associates and merchandising.

Essential Functions

• Leads all Company Best Practices and maximizes productivity by minimizing steps and touches while working.
• Aids in the analysis of Store reports to evaluate controllable expenses and overall Store performance.
• Communicates any variances to Company standards to the Store Manager.
• Safeguards compliance with proper scheduling of Associates to meet business objectives.
• Safeguards compliance with all State, Local and Federal regulations.
• Safeguards compliance with proper scheduling and completion of all Associate cleaning tasks throughout the store, including restrooms.
• Accepts special assignments as directed by Leadership.
• Responsible for payroll administration including daily punch edits, Associate scheduling compliance, Sunday payroll transmission, and Payroll reporting as needed.
• Aids in recruiting, hiring, training and developing non-exempt Associates.
• Safeguards compliance of Ross personnel policies and procedures.
• Aids in Associate Relations issues by communicating any incidents to the Store Manager or District Manager as needed.
• Aids in the management of and continuous monitoring of actual expenditures to be within budget.
• Controls payroll hours to plan, as the primary controllable expense, as well as adjusting to current business trends.
• Maintains a safe and secure environment.
• Understands that safety is the number one priority and practices safe behaviors in everything they do.
• Safeguards adherence to Company safety policies and ensures the safety of Associates and Customers.
• Aids in the facilitation of monthly safety meetings.
• Treats all Customers, Associates, and other leaders with respect.
• Demonstrates courtesy, friendliness, and professionalism at all times.
• Recognizes Associates using Company recognition programs.
• Executes Customer service programs and Merchandise Presentation programs through Associate training and program supervision.
• Supervises and coaches Retail Associates in providing efficient and friendly service at the registers, Customer Service desk, fitting rooms, sales floor, etc.
• Represents and supports the Company brand at all times.
• Maintains and models a professional appearance, in accordance with the Company Dress Code.
• Manages Store to ensure a clean, neat, easy to shop environment.
• Maintains a high standard of housekeeping with help of contracted maintenance personnel and Ross Associates.
• Safeguards scheduling and completion of all Associate cleaning tasks throughout the store, including restrooms.
• Ensures recovery, sizing and markdowns are completed to Company standards through teaching, assigning tasks, and following up per Company best practice.
• Ensures merchandise is presented and organized according to Company merchandising guidelines.
• Urgently manages merchandise processing to the sales floor within the expected Company timeframe.
• Aids in loss prevention training Associates on Loss Prevention awareness and Store shortage goals.
• As a representative of Ross Leadership, demonstrates integrity and honesty in all interactions with Associates and Customers.
• Safeguards confidential information, cash and credit card information and merchandise.
• Assists in leading the annual inventory process including preparation and execution of inventory guidelines.
• Maintains a large Customer service presence on the sales floor, Customer and Associate engagement and heightened Loss Prevention awareness.
• Aids in the execution of the annual inventory process.
• Maintains the Public View Monitor (PVM) system properly.

Competencies

• Manages Work Processes
• Business Acumen
• Plans, Aligns & Prioritizes
• Buys Talent
• Collaborates
• Leading by Example
• Communicates Effectively
• Ensures Accountability & Execution

Qualifications And Special Skills

• Two or more years of Store or Assistant Store Manager experience in a retail environment.
• Must demonstrate the ability to supervise, motivate and communicate positively to Store Associates at all levels.
• Ability to handle multiple tasks, prioritize those tasks, give direction and follow through to completion.
• Ability to set priorities and exercise independent judgment.
• Maintain high quality of Customer service.
• Fluency in English.
• Ability to work evenings and weekends.
• Ability to perform basic mathematical calculations commonly used in retail environments.

Physical Requirements/ADA

• Ability to use all Store equipment, including PDTs, registers and PC as required.
• Ability to spend up to 100% of working time standing, walking, and moving around the Store.
• Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
• Ability to occasionally push, pull and lift more than 25 lbs.
• Ability to use janitorial equipment, rolling racks, ladders and other assigned supplies.