Assistant Store Manager

About the role

Responsible for the management and supervision of all areas assigned by the Store Manager and follows policies in regard to Customers, Associates and merchandising.

Responsible for learning all phases of Store operations. In the absence of the Store Manager, the Assistant Manager is responsible for leading the entire operation of the Store to ensure that Company standards and best practices are consistently met.

Responsibilities

• Leads all Company Best Practices and maximizes productivity by minimizing steps and touches while working.
• Aids in the analysis of Store reports to evaluate controllable expenses and overall Store performance.
• Communicates any variances to Company standards to the Store Manager.
• Schedules Associates to meet business objectives.
• Maintains compliance with all State, Local and Federal regulations.
• Schedules and completes all Associate cleaning tasks throughout the store, including restrooms.
• Takes special assignments as directed by Leadership.
• Administers payroll including daily punch edits, Associate scheduling compliance, Sunday payroll transmission, and Payroll reporting as needed.
• Aids in recruiting, hiring, training and developing non-exempt Associates.
• Maintains compliance of Ross personnel policies and procedures.
• Aids in Associate Relations issues by communicating any incidents to the Store Manager or District Manager as needed.
• Manages payroll hours to plan, as the primary controllable expense, as well as adjusting to current business trends.
• Maintains a safe and secure environment.
• Treats all Customers, Associates, and other leaders with respect.
• Demonstrates courtesy, friendliness, and professionalism at all times.
• Recognizes Associates using Company recognition programs.
• Executes Customer service programs and Merchandise Presentation programs through Associate training and program supervision.
• Supervises and coaches Retail Associates in providing efficient and friendly service at the registers, Customer Service desk, fitting rooms, sales floor, etc.
• Represents and supports the Company brand at all times.
• Maintains and models a professional appearance, in accordance with the Company Dress Code.
• Manages Store to ensure a clean, neat, easy to shop environment.
• Maintains a high standard of housekeeping with help of contracted maintenance personnel and Ross Associates.
• Maintains a safe and secure environment.
• Assists in the facilitation of monthly safety meetings.
• Assists with training Associates on Loss Prevention awareness and Store shortage goals.
• Supports the annual inventory process including preparation and execution of inventory guidelines.
• Maintains the Public View Monitor (PVM) system properly.

Organizational Development

• Aids in recruiting, hiring, training and developing non-exempt Associates.
• Maintains compliance of Ross personnel policies and procedures.
• Aids in Associate Relations issues by communicating any incidents to the Store Manager or District Manager as needed.

Expense Control

• Controls payroll hours to plan, as the primary controllable expense, as well as adjusting to current business trends.

Loss Prevention

• Assists with training Associates on Loss Prevention awareness and Store shortage goals.
• Demonstrates integrity and honesty in all interactions with Associates and Customers.
• Safeguards confidential information, cash and credit card information and merchandise.
• Understands and complies with the Loss Prevention Awareness Program and is responsible for Store Loss Prevention which includes maintaining a large Customer service presence on the sales floor, Customer and Associate engagement and heightened Loss Prevention awareness.

Competencies

• Manages Work Processes
• Business Acumen
• Plans, Aligns & Prioritizes
• Buys Talent
• Collaborates
• Leading by Example
• Communicates Effectively
• Ensures Accountability & Execution

Qualifications and Special Skills

• Two or more years of Store or Assistant Store Manager experience in a retail environment.
• Must demonstrate the ability to supervise, motivate and communicate positively to Store Associates at all levels.
• Ability to handle multiple tasks, prioritize those tasks, give direction and follow through to completion.
• Ability to set priorities and exercise independent judgment.
• Maintain high quality of Customer service.
• Fluency in English.
• Ability to work evenings and weekends.
• Ability to perform basic mathematical calculations commonly used in retail environments.

Physical Requirements

• Ability to use all Store equipment, including PDTs, registers and PC as required.
• Ability to spend up to 100% of working time standing, walking, and moving around the Store.
• Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
• Ability to occasionally push, pull and lift more than 25 lbs.
• Ability to use janitorial equipment, rolling racks, ladders and other assigned supplies.

Supervisory Responsibilities

Direct supervision of all non-exempt Associates.

Pay and Benefits

• Base pay range: $21.26 - $33.21.
• Benefits include: Accident, Critical Illness, Vision, Auto, Home, and Pet insurance programs; Associate Discount, Identity Protection, Associate Purchase Program, Benefit Hub Discount Mall, Employee Assistance Program and Commuter Benefits, 401K (service requirements), Employee Stock Purchase Program, Ross Cares Fund, College Discounts, Sick Pay (where legally required) and Referral Bonuses.
• Extended benefits include: Medical/Dental/Vision Health Insurance, Legal Insurance, Vacation Buy, Flexible Spending Account, Health Savings Account, Life/ADD Insurance, Long-Term Disability, Enhanced Maternity and Parental Leave Benefit, Vacation Pay accrued at a rate of 10 days/year after eligibility commences, 9 Personal and Company Holidays.
• Full-Time Associates, including FT Retail Associate, Area Supervisor, Assistant Store Manager and Store Manager, are eligible for extended benefits offered including Medical/Dental/Vision Health Insurance, Legal Insurance, Vacation Buy, Flexible Spending Account, Health Savings Account, Life/ADD Insurance, Long-Term Disability, Enhanced Maternity and Parental Leave Benefit, Vacation Pay accrued at a rate of 10 days/year after eligibility commences, 9 Personal and Company Holidays.
• AS, ASM and SM Associates in Stores and Exempt Corporate and Buying Office roles are also eligible to receive a Bonus based on individual and business performance.