Assistant Store Manager

About the RoleAt Ross-Simons, our team brings our legacy of trusted, personalized jewelry service to life every day. In this role, you'll partner with the Store Manager to lead a team of sales associates, deliver a warm and knowledgeable customer experience, and help the store meet its sales and operational goals. You'll be a coach on the floor, a steady hand behind the counter, and a champion of the Ross-Simons standard of craftsmanship and care. The Assistant Store Manager for the Warwick Retail Store will work full-time on-site. The store is open seven days per week, and this role requires scheduling flexibility to workdays, weekends, holidays, and holiday extended hours, as required. What You’ll Do Sales & Customer Experience· Deliver a consultative, relationship-driven selling experience across fine jewelry, watches, and gifts, consistent with the Ross-Simons brand promise.· Meet or exceed personal and store sales targets, including protection plan and financing attachment goals.· Resolve escalated customer concerns with professionalism, discretion, and a focus on long-term customer loyalty.· Support in-store events, trunk shows, and seasonal promotions. Team Leadership & Development· Actively participate in recruiting, onboarding, and training sales associates.· Coach associates on selling technique, product knowledge, and customer service standards; provide real-time feedback.· Support the Store Manager in conducting performance reviews and goal-setting.· Help build associate schedules that balance customer coverage with payroll budget.· Serve as Manager on Duty in the Store Manager's absence, with full accountability for store operations and staff. Operations & Merchandising· Support inventory control, including receiving, cycle counts, and reconciliation of high-value merchandise.· Uphold security and loss-prevention protocols specific to jewelry, including safe procedures, case counts, and repair intake tracking.· Maintain visual merchandising standards and showcase presentation consistent with brand guidelines.· Oversee accurate tracking and timely customer communication for repairs and special orders. Compliance & Administration· Uphold company policy on cash handling, returns, and merchandise authentication.· Assist with opening/closing procedures and daily operational reporting. What You Bring· 3+ years of retail sales experience, including 1+ years in a supervisory or keyholder role; jewelry or luxury retail experience strongly preferred.· Demonstrated record of personal sales achievement and ability to coach others toward performance goals.· Working knowledge of diamonds, gemstones, and precious metals, or willingness to complete GIA or equivalent training.· Strong communication, conflict-resolution, and organizational skills.· Availability to work retail hours, including evenings, weekends, and holidays.· Proficiency with point-of-sale and inventory management systems.· Ability to stand for extended periods and lift up to 25 lbs. for stock and inventory handling.· Ability to operate safe and vault equipment in accordance with security protocols. Why Join Ross-Simons· Engaged, Supportive Culture: Inclusive workplace with employee-led events, wellness initiatives, and a strong focus on community involvement.· Career Growth: Clear advancement opportunities with a proven track record of internal promotions.· Competitive Pay & Perks: This position offers a strong base salary and quarterly incentives, in addition to employee discounts.· Comprehensive Benefits: Medical, dental, vision, 401(k) safe harbor plans, life insurance, and optional perks like pet and auto insurance. Candidates must be authorized to work in the United States on a full-time basis for any employer without restriction. Luxury Brand Holdings is an Equal Opportunity Employer – M/F/V/D.