Assistant Store Manager

About the role

Reporting to the Store Manager, the Assistant Store Manager strategically manages and promotes sales culture within a retail environment to achieve or exceed sales, KPIs, and profitability goals through short- and long-term planning and expense control. They guarantee consistently high customer experience within the Store per Psycho Bunny’s core values and service standards.

Responsibilities

• Support the Store Manager in managing the day-to-day operations of the store to ensure the store meets key performance indicators and profit and loss expectations.
• Support the Store Manager with the recruitment, training, development and succession of high-performing, results-driven Team Members.
• Positively communicate and demonstrate the Brand values, attitude and culture.
• Through direction of the Store Manager, ensure successful implementation of programs, policies, routine and seasonal initiatives, and specific store needs.
• Cooperate with the Store Manager to develop clear action plans for store and thrive to achieve objectives, deliverables and timelines of plan.
• Through direction from the Store Manager, take accountability for training and execution of in-store operations in all areas, including business, operations, and sales/customer service, to ensure all employees are trained in Retail Standards.
• Support team members (e.g., leading by example or coaching) to ensure a great guest experience, including assessing guest needs, providing technical product education, and supporting in-store transactions and omnichannel programs (e.g., buy online pickup in store, phone sales, and ship from store options).
• Support the store’s recruiting and hiring process, onboarding training, and overall performance management activities.
• Engage in career discussions to support and reinforce team understanding of how working at Psycho Bunny will contribute to their career and personal growth.
• Move dynamically on the floor to assess and fulfill the needs of the business, team, and guests.
• Resolve guest feedback and address emergent issues, including guest escalations and emergency requests, helping to "make it right" for guests.
• Establish supportive and productive relationships with all team members, focusing on personal and professional development.
• Work a flexible schedule, including nights, weekends, and holidays.
• Open and close the store as needed.

Requirements

• 3+ years of experience in a similar retail management role.

Pay

Hiring range $50,000 - $54,000 annually.

Benefits

• Sweet discount on the coolest fits.
• Room to grow in a rapidly expanding brand.
• Surrounded by smart and passionate people.
• Group Insurance coverage, including health, dental, and vision.
• 401K, which includes a generous match.
• An Employee/Family Assistance Program.
• Two (2) weeks of vacation.
• Five (5) wellness days.