Assistant Store Manager

The Role

The Assistant Store Manager plays a crucial role in managing and promoting sales culture within a retail environment to achieve or exceed sales, KPIs, and profitability goals through short- and long-term planning and expense control. They ensure consistently high customer experience within the Store per Psycho Bunny’s core values and service standards.

Responsibilities

• Support the Store Manager in managing the day-to-day operations of the store to ensure the store meets key performance indicators and profit and loss expectations
• Support the Store Manager with the recruitment, training, development and succession of high-performing, results-driven Team Members
• Positively communicates and demonstrates the Brand values, attitude and culture
• Through direction of the Store Manager, ensures successful implementation of programs, policies, routine and seasonal initiatives, and specific store needs
• Cooperates with the Store Manager to develop clear action plans for store and thrives to achieve objectives, deliverables and timelines of plan
• Through direction from the Store Manager, takes accountability for training and execution of in-store in all areas, including business, operations, and sales/customer service, to ensure all employees are trained in Retail Standards
• Support team members (e.g., leading by example or coaching) to ensure a great guest experience, including assessing guest needs, providing technical product educations, and supporting in-store transactions and omnichannel programs (e.g., buy online pickup in store, phone sales, and ship from store options)
• Support the store’s recruiting and hiring process, onboarding training, and overall performance management activities
• Engage in career discussions to support and reinforce team understanding of how working at Psycho Bunny will contribute to their career and personal growth
• Moves dynamically on the floor to assess and fulfill the needs of the business, team, and guests
• Resolves guest feedback and addresses emergent issues, including guest escalations and emergency requests, helping to "make it right" for guests
• Executes along with the Store Manager all requirements concerning applicable Health and Safety Standards & Covid-19 to maintain a safe and compliant working atmosphere for all Store Team Members & customers
• Establishes supportive and productive relationships with all team members, focusing on personal and professional development

Requirements

• 3+ years of experience in a similar retail management role

Qualifications

• High school diploma or equivalent

Skills

• Strong leadership and communication skills
• Ability to manage multiple tasks and prioritize effectively
• Excellent interpersonal and customer service skills
• Knowledge of retail operations and customer service standards
• Ability to work independently and as part of a team

Benefits

• Hiring Range: $50,000 annually
• Full benefits package including group insurance coverage, 401K, and an Employee/Family Assistance Program

Pay

• $50,000 annually

Schedule

• Full-time position

Company Culture

• Sweet discount on the coolest fits
• Room to grow in a rapidly expanding brand
• Surrounded by smart and passionate people
• Casual dress code

Equal Opportunity Employer

Psycho Bunny is an Equal Employment Opportunity employer committed to building a diverse and equitable workplace and inclusive environment for all existing and potential employees. We thank all applicants; however, only those selected for an interview will be contacted.