Assistant Store Manager

About the role

The Assistant Store Manager reports to the Store Manager and is responsible for managing and promoting sales culture within the retail environment to achieve or exceed sales, KPIs, and profitability goals through short- and long-term planning and expense control. They ensure consistently high customer experience within the Store per Psycho Bunny's core values and service standards.

Responsibilities

• Support the Store Manager in managing the day-to-day operations of the store to ensure the store meets key performance indicators and profit and loss expectations
• Support the Store Manager with the recruitment, training, development and succession of high-performing, results-driven Team Members
• Positively communicate and demonstrate the Brand values, attitude and culture
• Through direction of the Store Manager, ensure successful implementation of programs, policies, routine and seasonal initiatives, and specific store needs
• Take accountability for training and execution of in-store in all areas, including business, operations, and sales/customer service, to ensure all employees are trained in Retail Standards
• Engage in career discussions to support and reinforce team understanding of how working at Psycho Bunny will contribute to their career and personal growth
• Move dynamically on the floor to assess and fulfill the needs of the business, team, and guests
• Resolve guest feedback and address emergent issues, including guest escalations and emergency requests, helping to "make it right" for guests
• Execute along with the Store Manager all requirements concerning applicable Health and Safety Standards
• Establish supportive and productive relationships with all team members, focusing on personal and professional development

Requirements

• 3+ years of experience in a similar retail management role

Qualifications

• Ability to work a flexible schedule, including nights, weekends, and holidays

Skills

• Strong leadership and communication skills
• Customer service orientation
• Ability to manage multiple tasks and priorities
• Effective problem-solving and decision-making skills

Benefits

• Full benefits package including group insurance, 401K with a generous match, and an Employee/Family Assistance Program
• Two (2) weeks of vacation and five (5) wellness days

Pay

• Hiring Range: $25 hourly

Schedule

• Flexible schedule, including nights, weekends, and holidays