Assistant Store Manager
About the role
Maison Polène is a French leather goods brand founded in 2016, known for its artisanal craftsmanship and organic designs inspired by nature. The company is experiencing significant growth and is looking to expand internationally, particularly in the United States. The upcoming opening of a boutique in Chicago in winter 2026 represents an exciting new chapter for the brand.
Key Responsibilities
Support the Store Manager in driving sales performance and achieving store revenue targets.
Represent Polène's excellence and promote the brand's products and craftsmanship on the sales floor.
Deliver and maintain an exceptional customer experience that reflects Polène's luxury standards.
Support the development of long-term client relationships and clienteling initiatives.
Aid in implementing CRM best practices to strengthen customer loyalty.
Identify opportunities to grow the client base and enhance in-store engagement.
Support daily store operations and ensure adherence to company policies and procedures.
Collaborate with headquarters teams to maintain operational and strategic excellence in-store.
Aid in inventory management in coordination with the stock team and Procurement Officer.
Support customer service processes including repairs, warranties, returns, and exchanges.
Ensure the boutique maintains exceptional visual merchandising and presentation standards.
Assist with store opening preparation, team readiness, and post-opening operational execution.
Lead by example on the sales floor and embody the values of Maison Polène.
Support coaching, development, and performance management of the boutique team.
Assist with staff scheduling and ensure appropriate sales floor coverage.
Participate in recruiting, onboarding, and training new employees.
Support daily team briefings and help motivate the team to achieve store goals.
Foster a collaborative, positive, and high-performing work environment.
Requirements
Minimum 3–5 years of retail leadership experience, preferably within a luxury retail environment.
Strong leadership and team management skills.
Demonstrated abilities in sales performance management and client development.
Passion for delivering elevated customer experiences.
Excellent organizational and communication skills.
Strong clienteling and relationship-building capabilities.
Experience supporting store openings is a plus.
Fluent in English; additional language skills are a plus.
Proficiency in Microsoft Office and Google Workspace.
Skills
Leadership and team management skills.
Customer service and relationship-building abilities.
Sales performance management.
Exceptional organizational and communication skills.
Ability to lead by example and embody the brand's values.
Experience with Microsoft Office and Google Workspace.
Benefits
Competitive annual salary range of $60,000 - $70,000, plus bonus incentive.
Monthly ICHRA medical stipend, allowing employees to choose the plan that works best for them.
Dental and vision insurance with employer contributions.
401(k) plan.
Monthly and quarterly performance bonuses.
Paid Time Off, including vacation and sick time.
Employee discount on our full range of leather goods and jewelry.
Complimentary ClassPass membership to support employee wellness, fitness, and work-life balance.
Commuter benefits for transit (pre-tax, where applicable).
Opportunities for growth within our expanding U.S. retail network.
A supportive, inclusive culture rooted in craftsmanship, creativity, and teamwork.
Pay
$60,000 - $70,000 annually
Schedule
Full-time position