Assistant Store Manager

Location: 10048 Hawthorne Blvd., Inglewood, CA 90304

Position Overview

Assistant Store Managers provide leadership to ensure the store delivers outstanding customer service, meets operating objectives and financial goals, and follows company policies and procedures. The role performs all duties of a Customer Service Representative and assists the Store Manager with day‑to‑day operations, stepping in to direct team activities when the Store Manager is absent.

Responsibilities

• Maintain exemplary customer service and build lasting customer relationships.
• Establish a strong customer‑service culture within the store.
• Assist the Store Manager in implementing strategies to meet store goals and objectives.
• Recruit, develop, and motivate store team members to exceed internal and external expectations.
• Ensure compliance with federal, state, and local regulations.
• Perform Customer Service Representative duties and supervise CSR activities in the Store Manager’s absence, including transaction processing, cash‑drawer maintenance, and cash‑handling procedures.
• Analyze financial statements and trends to increase and maximize sales.
• Market within the community to increase market share and store revenues.
• Resolve customer complaints to boost satisfaction.
• Assist the Store Manager with schedule management, cash handling, and store audits.
• Review Operations Bulletins, news communications, and training to stay current on policies and procedures.
• Help maintain a neat and clean store environment for customers and team members.
• Perform other duties as assigned.

Requirements

• Minimum of one year of management experience in hospitality, financial services, retail, or restaurant industries.
• Ability, willingness, and confidence to engage with customers.
• Strong relationship‑building skills with customers.
• Desire to exceed company initiatives and inspire team excellence.
• Excellent communication and presentation skills.
• High‑energy, collaborative management style.
• Professional appearance and demeanor.
• Honesty and integrity.
• Flexibility to work early mornings, evenings, weekends, and holidays.
• Fluency in English; English/Spanish bilingualism is a plus.

Working Conditions & Physical Requirements

• Stand for extended periods.
• Lift up to 15 lb. with little assistance.
• Work in restrictive spaces and maintain concentration in a busy, moderate‑to‑high noise environment.
• Manage multiple tasks simultaneously and handle frequent interruptions to meet customer needs.

Benefits

• Medical, dental, and vision coverage for eligible team members.
• 401(k) retirement plan.
• Paid vacation.
• Opportunities for advancement.
• Ongoing training.

Pay

California Pay Band: $22.47 USD – $24.47 USD