Assistant Store Manager

About the role

Assistant Store Managers are responsible for providing leadership to ensure the store delivers outstanding customer service, meets all operating objectives and financial goals, and follows company policies and procedures. The Assistant Manager performs all the duties of a Customer Service Representative plus assists the Store Manager in the store's day‑to‑day operations, and in the absence of the Store Manager, directs the activities of all team members.

Location: 179‑08 Hillside Ave, Jamaica, NY

Responsibilities

• Maintain exemplary customer service within the store and build relationships with customers to encourage repeat business.
• Establish a strong customer service culture.
• Assist the Store Manager in implementing strategies to meet store goals and objectives.
• Help recruit, develop, and motivate store team members who exceed internal and external customer expectations.
• Ensure compliance with federal, state, and local regulations.
• Perform Customer Service Representative duties and supervise CSR activities in the Store Manager’s absence, including transaction processing, cash drawer maintenance, and cash‑handling procedures.
• Analyze financial statements and trends to increase and maximize sales.
• Market within the community to increase market share and store revenues.
• Resolve customer complaints to increase satisfaction.
• Assist the Store Manager with managing schedule, cash, and store audits.
• Review Operations Bulletins, news communications, and training to ensure understanding of current policies, procedures, and changes.
• Help maintain a neat and clean store environment for customers and team members.
• Other duties as assigned.

Requirements

• Minimum of one year of management experience in hospitality, financial services, retail, or restaurant industries.
• Ability, willingness, and confidence to engage with customers.
• Ability to develop positive relationships with customers.
• Strong desire to exceed company initiatives and inspire excellence in a team.
• Excellent communication and presentation skills.
• High‑energy, collaborative management experience.
• Professional appearance and demeanor.
• Honesty and integrity.
• Flexibility to work early mornings, evenings, weekends, and holidays.
• English fluency required; English/Spanish bilingual is a plus.

Working Conditions and Physical Requirements

• Must be able to stand for extended periods.
• Must be able to lift up to 15 lb with little assistance.
• Must work in restrictive spaces and maintain concentration in a busy environment with moderate to high noise levels.
• Must manage several tasks at one time and handle frequent interruptions to meet customer needs.

Benefits

• Medical, dental, and vision coverage for eligible team members.
• 401(k) retirement plan.
• Paid vacation.
• Opportunities for advancement.
• Ongoing training.

Core Values

• Communication
• Customer Focus
• Integrity and Trust
• Teamwork
• Results

Pay

New York Pay Band: $20.50 USD – $22.50 USD