Assistant Store Manager

Position Overview

The Assistant Store Manager is responsible for leading the store to deliver outstanding customer service, meet operational goals, and follow company policies.

Job Responsibilities

• Maintain exemplary customer service within the store and build relationships with customers
• Establish a strong customer service culture within the store
• Aid the Store Manager in implementing strategies to meet store goals and objectives
• Aid the Store Manager in recruiting, developing, and motivating team members
• Ensure compliance with federal, state, and local regulations
• Perform the responsibilities of a Customer Service Representative and supervise CSR activities in the absence of the Store Manager
• Analyze financial statements and trends to increase sales
• Resolve customer complaints for increased customer satisfaction
• Manage schedules, cash, and store audits
• Review Operations Bulletins, News communications, and training materials
• Help maintain a neat and clean store environment
• Perform other duties as assigned

Job Requirements

• A minimum of one year of management experience in industries such as hospitality, financial services, retail, and restaurant
• Ability, willingness, and confidence to engage with customers
• Strong desire to exceed company initiatives and inspire excellence in a team
• Excellent communication and presentation skills
• High-energy, collaborative management experience
• Professional appearance and demeanor
• Able to work flexible hours, including early morning, evenings, weekends, and holidays
• English fluency is required; English/Spanish bilingual is a plus

Working Conditions and Physical Requirements

• Must be able to sit and/or stand for extended periods
• Must be able to lift up to 15 lbs. with little assistance
• Must be able to work in restrictive spaces and maintain concentration in a busy environment with moderate to high noise levels
• Must manage several tasks at one time and handle frequent interruptions to meet the needs and requests of customers

Benefits

Benefits for eligible team members include medical/dental/vision, 401(k), vacation, opportunities for advancement, and ongoing training. PLS strives to demonstrate its Core Values in all positions: Communication, Customer Focus, Integrity and Trust, Teamwork, and Results. PLS is an Equal Employment Opportunity Employer and provides reasonable accommodations to applicants with disabilities.

About the Role

This position is located at: 423 N. New Braunfels Ave., San Antonio, TX 78202

Qualifications

PLS was founded in 1997 by Bob and Dan Wolfberg, who serve as Co-Presidents.