Assistant Store Manager

About the role

The Assistant Store Manager at PetPeople is a key member of the team who champions the store's mission to be the neighborhood place for natural foods and quality supplies for dogs and cats. They engage customers through sharing ideas and providing solutions, build enduring customer relationships, and support all aspects of store operations.

Responsibilities

• Supports the Store Manager in achieving performance objectives for the store in areas such as customer engagement, driving sales, productivity, presentation, payroll, inventory, etc.
• Builds and maintains community partnerships with animal welfare groups and related business partners.
• Accurately updates and completes paperwork, reporting, and POS transactions.
• Identifies, interviews, and selects new team members, and works with the Store Manager to onboard, train, coach, develop, manage, and motivate a team of pet enthusiasts (6-8 associates).
• Maintains continuous and open communication with the Store Manager on all aspects of store operations.
• Ensures compliance with all company policies, procedures, and directives.
• Celebrates successes and fosters a collaborative, responsible, and accountable environment.

Requirements

• A love of pets and a genuine interest in animal nutrition and welfare.
• A strong focus on building customer relationships through excellent customer service.
• Energy, enthusiasm, and strong leadership skills to drive results.
• Ability to act with honesty, integrity, fairness, and mutual respect.
• Ability to multi-task and work in a fast-paced, multiple-priority environment.
• Ability to move merchandise up to 50 lbs. frequently.
• Communication and problem-solving skills.

Qualifications

• A minimum of 1 year of experience in retail management (pet industry a plus).

Skills

• Customer service skills
• Leadership skills
• Team management skills
• Problem-solving skills

Benefits

We offer a competitive compensation and benefits package that includes medical, dental, vision, disability, and life insurance, a company-matched retirement savings plan, paid time off, and a great associate discount.