Assistant Store Manager

About the role

The Assistant Store Manager at PetPeople is a key member of the team who supports all aspects of store operations under the guidance of the Store Manager. They are responsible for building enduring customer relationships, driving sales, and managing a team of pet enthusiasts.

Responsibilities

• Supports store operations by ensuring customer engagement, productivity, presentation, payroll, inventory, and other areas.
• Builds and maintains community partnerships with animal welfare groups and related business partners.
• Accurately updates and completes paperwork, reports, and POS transactions.
• Identifies, interviews, and selects new team members, and assists in their onboarding, training, coaching, and development.
• Maintains open communication with the Store Manager on all aspects of store operations.
• Ensures compliance with company policies, procedures, and directives.

Requirements

• A love of pets and a genuine interest in animal nutrition and welfare.
• A strong focus on building customer relationships through excellent customer service.
• Energy, enthusiasm, and strong leadership skills to drive results.
• Ability to act with honesty, integrity, fairness, and mutual respect.
• Foster an environment of collaboration, responsibility, and accountability.
• Ability to multi-task and work in a fast-paced, multiple-priority environment.
• Ability to move merchandise up to 50 lbs. frequently.
• Communication and problem-solving skills.

Qualifications

• A minimum of 1 year of experience in retail management (pet industry a plus).

Skills

• Customer service skills.
• Leadership and management skills.
• Team building and coaching skills.

Benefits

We offer a competitive compensation and benefits package that includes medical, dental, vision, disability, and life insurance, a company-matched retirement savings plan, paid time off, and a great associate discount.