Assistant Store Manager

About the role

As an Assistant Store Manager (ASM), you support the Paper Source vision by providing customers with a place where they can find their own creativity and shop with us again and again. You enjoy working with people, are energized by your passion for helping customers and model excellent service every day.

Responsibilities

• Support the store manager in the look and consistent presentation of our stores, empowering you to make decisions, ensuring the shopping experience for our customers is to their satisfaction.
• Communicate consistently with your store manager on your ideas to ensure this experience and drive this through your team, actively participating in team development.
• Ensure sales and profit through your ability to leverage resources which results in teams who can provide best in class service to our customers.
• Work collaboratively with the team, inspiring creativity and ensuring you have a store where team members are happy and engaged doing what they enjoy: talking about and selling fun and creative products and services.
• Ensure the smooth running of your store through your strong leadership and deployment of the store team. Demonstrate effective ownership of key responsibilities to supervise and lead the store team and operations, ensuring smooth day-to-day routines & procedures.
• Hold the store team accountable for consistent standards appropriate for their position, addressing opportunities promptly and fairly. Manage developmental priorities within the team, ensuring well-rounded abilities and skill sets exist to meet the demands of the store and ensure that the potential of individual members is realized, working with the Store Manager, Area Manager, Regional Manager as needed.
• Support solid execution of associate rosters and schedules aligning with the budget and business needs so store scheduling is balanced and staffed to effectively and smoothly run the store, collaborating with Store Manager, Area Manager or Regional Manager as appropriate.
• Continue to develop your leadership skills to effectively guide and direct the Sales Leads, Senior Sales Leads, and Customer Sales Associates and to hold this team accountable to strong, consistent performance. Continue to deliver results through the ability to effectively and strategically lead, supervise, motivate, and ensure accountability of your team to perform in a performance driven culture.

Qualifications

• Minimum of two years of supervisory experience in a retail environment.
• Experience in managing and developing employees at all levels.
• Able to delegate and work through others.
• Effective organization, planning and prioritization of workload.
• Enthusiasm for the product is reflected in the excellent standards of service for the local community.
• Knowledge and understanding of current trends.
• Passion about customer service and knowledge or desire to learn about our brand/products.

Benefits

• Employee Discount
• EAP
• Sick Pay
• Paid Time Off including paid Maternity and Parental Leave
• Company Paid Holidays
• Transit
• Tuition Reimbursement

Pay

An employee in this position can expect a hourly rate starting at $20.50.

Schedule

Hours are flexible and can range from less than 20 hours per week to 30 hours or more, based on the specific role and location.