Assistant Store Manager

About the role

As an Assistant Store Manager (ASM), you support the Paper Source vision by providing customers with a place where they can find their own creativity and shop with us again and again. You enjoy working with people, are energized by your passion for helping customers and model excellent service every day.

Responsibilities

• Support the store manager in the day-to-day operations of the store, ensuring smooth day-to-day routines & procedures are in place.
• Ensure consistent standards are met by the store team, addressing opportunities promptly and fairly.
• Manage developmental priorities within the team, ensuring well-rounded abilities and skill sets exist to meet the demands of the store and realize the potential of individual members.
• Work collaboratively with the team, inspiring creativity and ensuring a store where team members are happy and engaged.
• Lead the Sales Leads, Senior Sales Leads, and Customer Sales Associates, holding them accountable for strong, consistent performance.
• Drive results during assigned Manager on Duty (MOD) segments by delivering sales and behaviors that meet the store's performance targets and coaching other store team leaders to develop MOD skills.
• Ensure the achievement of sales goals and deliver operational excellence to maximize efficiency and minimize loss through timely execution of all processes.
• Ensure compliance to Company standards as it pertains to safety, customer experience and all store operations, including asset protection (controlling shrink, expense, and payroll).
• Communicate with your store team respectfully and with urgency on key issues and messages, creating a culture that demonstrates the values of the company.
• Open and close the building, ensuring the safety of our employees and customers.
• Work on the selling floor, which requires physical activity (i.e., prolonged standing, repetitive bending, lifting, climbing).

Requirements

• Minimum of two years of supervisory experience in a retail environment.
• Experience in managing and developing employees at all levels.
• Able to delegate and work through others.
• Able to communicate effectively and comfortably.
• Experience building collaborative and productive working relationships at all levels.
• Consistently deliver honest and constructive feedback.
• Demonstrate passion about customer service and knowledge or a desire to learn about our brand/products.

Qualifications

• Solid product knowledge and strong understanding of current trends.
• Enthusiasm for the product is reflected in excellent standards of service for the local community.
• Effective organization, planning and prioritization of workload.
• Able to delegate and work through others.
• Able to communicate effectively and comfortably.
• Experience building collaborative and productive working relationships at all levels.
• Consistently deliver honest and constructive feedback.
• Show adaptability and work with a sense of urgency all the time.

Skills

• Strong leadership and motivational skills.
• Excellent communication and interpersonal skills.
• Ability to manage multiple tasks and prioritize workload.
• Knowledgeable about the product and trends in the industry.
• Ability to build and maintain positive relationships with team members and customers.

Benefits

• Employee Discount
• EAP and Sick Pay
• Comprehensive Health Benefits (Medical, Dental and Vision)
• Healthcare and Dependent Care Spending Accounts
• Tuition Reimbursement

Pay

An employee in this position can expect a hourly rate starting at $16.50.

Schedule

Hours can vary based on business needs, but typically range from 8 to 12 hours per day, Monday through Saturday.