Assistant Store Manager

About the role

Support the Paper Source vision by providing customers with a place where they can find their own creativity and shop with us again and again. Enjoy working with people, are energized by your passion for helping customers and model excellent service every day.

Responsibilities

• Focus on the look and consistent presentation of our stores, empowered to make decisions, ensuring the shopping experience for our customers is to their satisfaction.
• Communicate consistently with your store manager on your ideas to ensure this experience and drive this through our people, actively participating in team development.
• Ensure sales and profit through your ability to leverage resources which results in teams who can provide best in class service to our customers.
• Work collaboratively with the team, inspiring creativity and ensuring you have a store where team members are happy and engaged doing what they enjoy: talking about and selling fun and creative products and services.
• Ensure the smooth running of your store through your strong leadership and deployment of the store team.
• Ensure consistent, friendly and informed service to customers, first by the example you set and second by the training and delivery of best-in-class service by the store team.
• Drive top line sales by guiding the entire team to leverage key campaigns and services, such as new item launches, promotions, enterprise orders, etc., to actively hand sell and engage in conversation with every customer.
• Partner and provide insight and ongoing feedback on associate achievements and/or performance concerns.
• Provide coaching through their experiences, observations and examples with associates, and play an active role to assess when performance merits to recommend the associate for further development in the store.
• Assess the store from the customer’s perspective and use insight to seek and influence improvements.
• Drive results during assigned Manager on Duty (MOD) segments by delivering sales and behaviors that meet the store’s performance targets and coaching other store team leaders to develop MOD skills.
• Ensure the achievement of sales goals and deliver operational excellence to maximize efficiency and minimize loss through timely execution of all processes.
• Ensure compliance to Company standards as it pertains to safety, customer experience and all store operations, including asset protection (controlling shrink, expense, and payroll).

Requirements

Minimum of two years of supervisory experience in a retail environment.

Qualifications

• Exhibit solid product knowledge and strong understanding of the current trends.
• Enthusiasm for the product is reflected in the excellent standards of service for the local community.
• Experience in managing and developing employees at all levels.
• Able to delegate and work through others.
• Able to communicate effectively and comfortably.
• Experience building collaborative and productive working relationships at all levels.
• Consistently deliver honest and constructive feedback.
• Show adaptability and work with a sense of urgency all the time.

Skills

• Effective organization, planning and prioritization of workload.
• Ability to communicate effectively and comfortably.
• Experience building collaborative and productive working relationships at all levels.
• Consistently deliver honest and constructive feedback.
• Show adaptability and work with a sense of urgency all the time.

Benefits

• Part-time less than 20 hours per week: Sick pay equal to 1 hour for every 30 hours worked, Employee Discount
• Part-time 20 - 29.99 per week: 24 – 34 hours of sick time each year based on your scheduled hours, Employee Discount, 1 week of vacation your first year and 2 weeks thereafter based on your scheduled hours, 1 Personal Day your first year and 2 days thereafter, 6 Company Holidays, 401(k)
• Full Time 30+ hours per week: 36-48 hours of sick time each year based on your scheduled hours, Employee Discount, 1 week of vacation your first year and 2 years thereafter based on your scheduled hours, 1 Personal Day your first year and 2 days thereafter, 6 Company Holidays, 401(k).

Pay

Hourly rate starting of $21.75

Schedule

Part-time less than 20 hours per week, Full Time 30+ hours per week