Assistant Store Manager

About the role

The Assistant Store Manager is responsible for the daily operations and success of the retail store. This role ensures the store is well-stocked, clean, and provides excellent customer service while managing financial transactions.

Responsibilities

• Oversee daily store activities to ensure smooth operations
• Maintain inventory levels by stocking shelves and monitoring supply
• Ensure the store remains clean and organized
• Provide exceptional customer service and resolve any issues promptly
• Handle financial transactions accurately and efficiently
• Develop, lead, and support Sales Associates
• Assign tasks, follow up, and counsel employees for not adhering to policies and procedures, excessive cash shortages, and not performing tasks
• Provide continued training, education, and development of all employees in the assigned store
• Ensure all employees complete training according to corporate policies, procedures, and guidelines
• Assist in the recruitment of potential candidates
• Manage and resolve customer issues and conflicts in a professional manner
• Teach and role model customer service and suggestive selling techniques
• Unload deliveries, organize merchandise, and keep shelves stocked

Requirements

• Valid Driver's License and transportation to/from bank and corporate meetings (Required)
• Valid vehicle insurance (Required)
• Must have a form of communication to be reached
• Schedule flexibility is essential; managers are expected to work peak business hours, which may include nights, weekends, and holidays
• Ability to work a minimum of 40 hours per week
• Must be able to lift, stand, and remain active for the duration of the shift, with frequent movement around the store to assist customers and maintain store image to company standards

Qualifications

• One (1) or more years' experience working in retail environment (Preferred)
• Active Listening
• Demonstrating Ongoing Value
• Ability to Take Initiative
• Multitasking and Prioritization
• Operational Excellence
• Time Management