Assistant Store Manager

The Assistant Store Manager at O'Reilly Auto Parts supports the Store Manager in areas of sales, customer service, store appearance, and operations. Key responsibilities include leading the store team, managing customer service levels, staffing the retail sales counter, setting team member goals, providing feedback, and hiring new employees. Additionally, this position assists in processing returns, handling special orders, and maintaining the store environment.

Essential Job Functions

• Lead the store team in providing excellent customer service to retail and professional customers.
• Supervise customer service levels in the retail showroom, including executing customer service programs.
• Work with the store manager to ensure adequate staffing, especially during peak hours.
• Aid in the hiring process by completing recruiting tasks, scheduling interviews, evaluating candidates, and collaborating with management.
• Ensure the telephone is answered according to company policy and handle buy online/ship to store, hub and store to store transfers, and DC add orders in a timely manner.
• Utilize the electronic outside purchase order ledger to manage special orders and outside purchases efficiently.
• Process retail customer returns and exchanges in a friendly and accurate manner, issuing refunds using the correct payment methods and staging returned merchandise correctly.
• Invoice all merchandise, including core charges and warranties, before product leaves the store.
• Communicate Zipline messages, delegate and complete Image Maker and merchandising tasks as assigned.
• Maintain compliance with company policies, including adherence to the posted work schedule, approval of changes/deviations by management, and proper clocking in/out by team members.
• Perform all store opening/closing duties, including day end procedures, verifying/securing money/deposits, preparing bank deposits, ensuring security measures are in place, and managing delivery vehicles.
• Maintain the store building, parking lot, exterior signage/lighting, computer hardware, in-store service/test equipment, and delivery vehicles.

Skills/Education/Knowledge/Experience/Abilities

• Sales Specialist Training
• Assistant Manager Certification
• RSS Certification
• Certified Parts Professional Certification (desired)
• ASE Certification (desired)
• Fluency in multiple languages, particularly Spanish (highly desired)

Benefits

• Competitive Wages
• Paid Time Off
• Stock Purchase Plan
• 401(k) with Employer Contributions
• Total Compensation Package
• Medical, Dental, & Vision Insurance
• Optional Flexible Spending Account (FSA)
• Team Member Health/Wellbeing Programs
• Tuition Educational Assistance Programs
• Opportunities for Career Growth

O'Reilly Auto Parts offers a competitive total compensation package and is committed to fostering a diverse and inclusive workplace. The company encourages career growth and provides reasonable accommodations for qualified individuals with disabilities.