Assistant Store Manager

The Assistant Store Manager at O'Reilly Auto Parts is responsible for supporting the Store Manager in various areas including sales, customer service, store appearance, and operations. Key duties include leading the store team in excellent customer service, supervising customer service levels, managing staffing during peak times, assisting in hiring processes, and handling various administrative tasks.

Responsibilities

• Lead the store team in providing excellent customer service to retail and professional customers.
• Supervise the customer service levels on the retail showroom, including execution of customer service programs.
• Work with the store manager to ensure adequate staffing, especially during peak business hours.
• Aid in setting team member goals, providing feedback, coaching, and mentoring.
• Assist in the hiring process by completing recruiting tasks, scheduling interviews, evaluating candidates, and collaborating with management.
• Ensure the telephone is answered according to company policy.
• Process buy online/ship to store, hub and store to store transfers, and DC add orders in a timely manner.
• Handle retail customer returns and exchanges efficiently, issuing refunds accurately, and processing returned merchandise correctly.
• Invoice all merchandise, including core charges and warranties.
• Communicate Zipline messages, delegate and complete Image Maker and merchandising tasks as assigned.
• Maintain compliance with company policies, including adherence to the posted work schedule and proper clocking in/out.
• Perform store opening/closing duties, including day end procedures, money verification, deposit preparation, security checks, and vehicle locking.
• Maintain the store building, parking lot, exterior signage, computer hardware, in-store service/test equipment, and delivery vehicles.

Requirements

• Sales Specialist Training
• Assistant Manager Certification and RSS Certification
• Certified Parts Professional Certification (desired)
• ASE Certification (desired)
• Fluency in multiple languages, particularly Spanish (highly desired)

Benefits

• Competitive wages and paid time off
• Stock purchase plan and 401k with employer contributions
• Total compensation package including medical, dental, and vision insurance with optional flexible spending account (FSA)
• Team member health/wellness programs
• Tuition educational assistance programs
• Opportunities for career growth

O'Reilly Auto Parts offers a total compensation package that includes competitive wages, paid time off, stock purchase plan, and 401k with employer contributions. Additional benefits include medical, dental, and vision insurance with optional FSA, team member health/wellness programs, tuition educational assistance programs, and opportunities for career growth. The company is committed to promoting from within and has a strong track record of growth and stability.