Assistant Store Manager

The Assistant Store Manager at O'Reilly Auto Parts supports the Store Manager in areas of sales, customer service, store appearance, and operations. Key responsibilities include leading the store team, managing customer service levels, staffing the retail sales counter, setting team member goals, and overseeing the hiring process.

Essential Job Functions

• Lead the store team in providing excellent customer service to retail and professional customers.
• Supervise customer service levels on the retail showroom, including execution of customer service programs.
• Work with the store manager to ensure adequate staffing, especially during peak business hours.
• Aid the store manager in setting team member goals, providing feedback, coaching, and mentoring.
• Assist in the hiring process by completing recruiting tasks, scheduling interviews, evaluating candidates, and collaborating with management.
• Ensure the telephone is answered according to company policy.
• Process buy online/ship to store, hub and store to store transfers, and DC add orders in a timely manner.
• Handle special orders and outside purchases efficiently and according to procedure.
• Manage retail customer returns and exchanges, issuing refunds accurately, and processing returned merchandise correctly.
• Invoice all merchandise, including core charges and warranties.
• Communicate Zipline messages, delegate and complete Image Maker and merchandising tasks as assigned.
• Maintain compliance with company policies, including adherence to the posted work schedule and proper clocking in/out.
• Perform store opening/closing duties, including day end procedures, money verification, deposit preparation, security checks, and vehicle locking/unlocking.
• Maintain the store building, parking lot, exterior signage, computer hardware, in-store service/test equipment, and delivery vehicles.

Skills/Education/Knowledge/Experience/Abilities

• Sales Specialist Training
• Assistant Manager Certification
• RSS Certification
• Certified Parts Professional Certification (Desired)
• ASE Certification (Desired)
• Fluency in multiple languages, particularly Spanish (Highly Desired)

Additional compensation includes performance-based bonuses and premiums. The pay range is $15.16 - $22.00 per hour, with additional benefits such as stock purchase plan, 401(k) with employer contributions, medical, dental, and vision insurance, and opportunities for career growth. O'Reilly Auto Parts offers a competitive total compensation package and is committed to promoting from within.

O'Reilly Auto Parts is an equal opportunity employer and encourages diversity in the workplace. For reasonable accommodations during the application or employment process, please contact: rar@oreillyauto.com or (800) 471-7431 option 1.