Assistant Store Manager

About the role

The Assistant Store Manager (ASM) position offers a unique opportunity to support customers through financial needs while gaining valuable hands-on experience running a store. This role provides a performance-driven, people-first environment with significant growth potential.

Responsibilities

• Maximize customer success by offering financial services tailored to their needs.
• Assess and manage financial transactions, including loan/pawn applications, check cashing, and ancillary products.
• Complete daily call campaigns to market services, build new business, and nurture customer relationships.
• Oversee account management and recovery processes, including collection calls, while maintaining strong customer service.
• Maintain accurate customer information in the point of sale (POS) system.
• Support, coach, and develop Customer Service Representatives to ensure adherence to quality standards and safety procedures.
• Perform duties outside of the office, including on-site vehicle appraisals, store errands, and external marketing activities.
• Work to meet Company-set performance standards by leveraging business-to-business partnerships, obtaining referrals, and participating in and hosting in-store and community events.
• Conduct store audits, create reports, and compile financial data to ensure compliance with internal and external store appearance and cleanliness.
• Help ensure a safe and compliant work environment by adhering to office security protocols and conducting proper opening and closing procedures.
• Handle multiple tasks as directed by leadership and maintain a full-time work schedule with regular, in-person attendance, including weekends.

Qualifications and Skills

• A high school diploma or equivalent.
• Minimum one year’s experience in customer service, sales, or retail.
• At least 3 months of supervisory, key holder, or relevant leadership experience.
• Excellent verbal and written communication skills.
• Proficiency in using phones, POS system, Microsoft Office, and other computer systems.
• Must be at least 18 years old (19 in Alabama).
• Valid driver's license, auto insurance, and personal vehicle to use throughout the workday (mileage compensated).
• The ability to meet the physical demands of the position, including remaining in a stationary position, moving up to 25 pounds, and operating mechanical controls.

Nice to Haves

• Management experience in retail, convenience store, grocery, finance, service, or related industries.
• Experience in check cashing, document verification, and money order processing.
• Bilingual (English/Spanish) proficiency for certain locations.

Benefits and Perks

• Paid on-the-job training and a comprehensive new hire program.
• Access to a robust learning management system and cross-brand training.
• Performance-based career advancement and educational reimbursement programs.
• Traditional and Roth 401(k) retirement plans with generous Company matches.
• Company-sponsored life and AD&D insurance.
• Multiple coverage choices for medical insurance, including telemedicine and medical spending account options (HSA/FSA).
• Voluntary benefits such as dental, vision, short-term and long-term disability plans, supplemental life and AD&D insurance, accident, critical illness, hospital indemnity, ID theft protection, legal services program, and pet insurance.
• Exclusive discounts from nationwide and local retailers through the Discount Marketplace.
• Paid time off that grows with you, starting with 12 days in your first year.

What We Offer

The hourly wage for the position is $16.50 per hour. Additional benefits include paid on-the-job training, a comprehensive new hire program, access to a robust learning management system, cross-brand training, performance-based career advancement, educational reimbursement, traditional and Roth 401(k) retirement plans with generous Company matches, company-sponsored life and AD&D insurance, multiple coverage choices for medical insurance, including telemedicine and medical spending account options (HSA/FSA), voluntary benefits such as dental, vision, short-term and long-term disability plans, supplemental life and AD&D insurance, accident, critical illness, hospital indemnity, ID theft protection, legal services program, and pet insurance, exclusive discounts from nationwide and local retailers through the Discount Marketplace, and paid time off that grows with you, starting with 12 days in your first year.