Assistant Store Manager
The Assistant Store Manager at O'Reilly Auto Parts supports the Store Manager in areas such as sales, customer service, store appearance, and operations. Key responsibilities include leading the store team, managing customer service levels, staffing the retail sales counter, setting team member goals, providing feedback, and hiring new employees.
Essential Job Functions
- Lead the store team in providing excellent customer service to retail and professional customers.
- Supervise customer service levels in the retail showroom, ensuring adherence to customer service programs like Related sales, Hi5, Rock the Call, Never Say No, Rock the Lot, etc.
- Work with the store manager to ensure adequate staffing, particularly during peak times.
- Aid in the hiring process by completing recruiting tasks, scheduling interviews, evaluating candidates, and collaborating with management.
- Ensure the telephone is answered according to company policy and handle buy online/ship to store, hub and store to store transfers, and DC add orders promptly.
- Utilize the electronic outside purchase order ledger to manage special orders and outside purchases efficiently.
- Process retail customer returns and exchanges in a timely and friendly manner, issuing accurate refunds and processing returned merchandise correctly.
- Invoice all merchandise, including core charges and warranties, before products leave the store.
- Communicate Zipline messages, delegate and complete Image Maker and merchandising tasks as assigned.
- Maintain compliance with company policies, including adhering to the posted work schedule, approving changes, and ensuring team members clock in/out correctly.
- Perform all store opening/closing duties, including day end procedures, verifying and securing money/deposits, preparing bank deposits, ensuring security measures are in place, and securing delivery vehicles.
- Maintain the store building, parking lot, exterior signage/lighting, computer hardware, in-store service/test equipment, and delivery vehicles.
Skills/Education/Knowledge/Experience/Abilities
- Sales Specialist Training
- Assistant Manager Certification
- RSS Certification
- Certified Parts Professional Certification (desired)
- ASE Certification (desired)
- Fluency in multiple languages, with Spanish highly desired
Benefits
- Competitive Wages
- Paid Time Off
- Stock Purchase Plan
- 401(k) with Employer Contributions
- Total Compensation Package
- Medical, Dental, and Vision Insurance
- Optional Flexible Spending Account (FSA)
- Team Member Health/Wellbeing Programs
- Tuition Educational Assistance Programs
- Opportunities for Career Growth
Company Information
O'Reilly Auto Parts offers a total compensation package that includes competitive wages, paid time off, a stock purchase plan, a 401(k) with employer contributions, and various benefits such as medical, dental, and vision insurance. The company also provides educational assistance programs and opportunities for career growth. O'Reilly Auto Parts is committed to diversity and inclusion and is an equal opportunity employer.