Assistant Store Manager

The Assistant Store Manager at O'Reilly Auto Parts supports the Store Manager in areas of sales, customer service, store appearance, and operations. Key responsibilities include leading the store team, managing customer service levels, staffing the retail sales counter, setting team member goals, providing feedback, and hiring new employees. Additionally, this role involves handling customer returns and exchanges, processing special orders, and maintaining the store environment.

Pay

The pay range is $15.00 - $20.00 per hour, with additional compensation based on performance and specific circumstances. Bilingual candidates are encouraged to apply.

Essential Job Functions

• Lead the store team in providing excellent customer service.
• Supervise customer service levels and execute customer service programs.
• Adequately staff the retail sales counter during peak business hours.
• Assist in setting team member goals, providing feedback, coaching, and mentoring.
• Support the hiring process by completing recruiting tasks, scheduling interviews, evaluating candidates, and collaborating with management.
• Ensure the telephone is answered according to company policy.
• Process buy online/ship to store, hub and store to store transfers, and DC add orders in a timely manner.
• Handle special orders and outside purchases efficiently and according to procedure.
• Communicate Zipline messages, delegate Image Maker and merchandising tasks, and ensure compliance with company policies.
• Perform store opening/closing duties, including day end procedures, money verification, deposit preparation, security checks, and vehicle locking.
• Maintain the store building, parking lot, exterior signage, computer hardware, in-store service/test equipment, and delivery vehicles.

Skills/Education/Knowledge/Experience/Abilities

• Sales Specialist Training
• Assistant Manager Certification
• RSS Certification
• Certified Parts Professional Certification (desired)
• ASE Certification (desired)
• Fluency in multiple languages (Spanish is highly desired)

Benefits

O'Reilly Auto Parts offers a competitive total compensation package including wages, paid time off, stock purchase plan, 401(k) with employer contributions, medical, dental, and vision insurance with optional flexible spending accounts, team member health/wellness programs, tuition educational assistance, and opportunities for career growth. The company is committed to diversity and inclusion, and provides reasonable accommodations for qualified individuals with disabilities.