Assistant Store Manager

The Assistant Store Manager at O'Reilly Auto Parts supports the Store Manager in areas of sales, customer service, store appearance, and operations. Key responsibilities include leading the store team, managing customer service levels, staffing the retail sales counter, setting team member goals, providing feedback, and hiring new employees. Additionally, this role involves handling customer returns and exchanges, processing special orders, and performing store opening/closing duties.

Pay

The pay range is $17.13 - $23.50 per hour, with additional compensation including performance-based premiums. Candidates fluent in multiple languages, particularly Spanish, are encouraged to apply.

Essential Job Functions

• Lead the store team in providing excellent customer service to retail and professional customers.
• Supervise customer service levels and execute customer service programs.
• Work with the store manager to ensure adequate staffing, especially during peak hours.
• Aid in setting team member goals, providing feedback, coaching, and mentoring.
• Support the hiring process by completing recruiting tasks, scheduling interviews, evaluating candidates, and collaborating with management.
• Ensure the telephone is answered according to company policy.
• Process buy online/ship to store, hub and store to store transfers, and DC add orders in a timely manner.
• Handle retail customer returns and exchanges efficiently, issuing refunds accurately, and processing returned merchandise correctly.
• Invoice all merchandise, including core charges and warranties.
• Communicate Zipline messages, delegate Image Maker and merchandising tasks, and ensure compliance with company policies.
• Perform store opening/closing duties, including day end procedures, verifying and securing money/deposits, preparing bank deposits, ensuring security, and managing deliveries.
• Maintain the store building, parking lot, exterior signage/lighting, computer hardware, in-store service/test equipment, and delivery vehicles.

Skills/Education/Knowledge/Experience/Abilities

• Sales Specialist Training
• Assistant Manager Certification
• RSS Certification
• Certified Parts Professional Certification (desired)
• ASE Certification (desired)
• Fluency in multiple languages, particularly Spanish (highly desired)

Benefits

O'Reilly Auto Parts offers a competitive total compensation package including wages, paid time off, stock purchase plan, 401(k) with employer contributions, medical, dental, and vision insurance, and opportunities for career growth. The company also provides team member health/wellness programs and tuition assistance.

About the Company

O'Reilly Auto Parts is committed to growth and stability, offering a strong promote-from-within philosophy. The company values diversity and inclusion, and is an equal opportunity employer. For reasonable accommodations, please contact rar@oreillyauto.com or call (800) 471-7431 option 1.