Assistant Store Manager

The Assistant Store Manager at O'Reilly Auto Parts supports the Store Manager in various areas including sales, customer service, store appearance, and operations. Key responsibilities include leading the store team in excellent customer service, supervising customer service levels, managing staffing during peak hours, setting team goals, providing feedback, and mentoring team members. Additionally, this role assists in the hiring process, ensures proper handling of returns and exchanges, and performs store opening/closing duties.

Essential Job Functions

• Lead the store team in providing excellent customer service to retail and professional customers.
• Supervise the customer service levels on the retail showroom, including execution of customer service programs.
• Work with the store manager to ensure adequate staffing at the retail sales counter, especially during peak business hours.
• Aid the store manager in setting team member goals, providing feedback, coaching, and mentoring.
• Support the hiring process by completing recruiting tasks, scheduling interviews, evaluating candidates, and collaborating with management.
• Ensure the telephone is answered according to company policy and handle buy online/ship to store, hub and store to store transfers, and DC add orders in a timely manner.
• Utilize the electronic outside purchase order ledger to manage special orders and outside purchases efficiently.
• Process retail customer returns and exchanges in an efficient and friendly manner, issue refunds accurately, and stage returned merchandise correctly.
• Invoice all merchandise, including core charges and warranties, before products leave the store.
• Communicate Zipline messages, delegate and complete Image Maker and merchandising tasks as assigned.
• Maintain compliance with company policies, including adherence to the posted work schedule, approval of changes/deviations by management, and proper clocking in/out.
• Perform all store opening/closing duties, including day end procedures, verifying/securing money/deposits, preparing bank deposits, ensuring security measures, and securing delivery vehicles.
• Maintain the store building, parking lot, exterior signage/lighting, computer hardware, in-store service/test equipment, and delivery vehicles.

Skills/Education/Knowledge/Experience/Abilities

• Sales Specialist Training
• Assistant Manager Certification
• RSS Certification
• Certified Parts Professional Certification (Desired)
• ASE Certification (Desired)
• Fluency in multiple languages (Spanish is highly desired)

Benefits

• Competitive Wages
• Paid Time Off
• Stock Purchase Plan
• 401k with Employer Contributions
• Total Compensation Package
• Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
• Team Member Health/Wellbeing Programs
• Tuition Educational Assistance Programs
• Opportunities for Career Growth

O'Reilly Auto Parts offers a competitive total compensation package, including a starting day one Medical, Dental, and Vision Insurance with an optional Flexible Spending Account (FSA). The company also provides a Stock Purchase Plan and 401k with employer contributions. O'Reilly is committed to promoting from within and encourages career growth. The company is known for its growth and stability, with a strong promote-from-within philosophy.

O'Reilly Auto Parts is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions), age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics), or another protected status as defined by local, state, or federal law, as applicable. Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please contact: rar@oreillyauto.com or call (800) 471-7431 option 1, and provide your requested accommodation and position details.