Assistant Store Manager
The Assistant Store Manager at O'Reilly Auto Parts is responsible for supporting the Store Manager in various aspects of the store, including sales, customer service, and store operations. This position also involves managing the store during the Store Manager's absence and overseeing the team during opposing shifts.
Essential Job Functions
- Lead the store team in providing excellent customer service to both retail and professional customers.
- Supervise the customer service levels in the retail showroom, ensuring adherence to customer service programs such as Related sales, Hi5, Rock the Call, Never Say No, Rock the Lot, etc.
- Work with the store manager to ensure adequate staffing at the retail sales counter, particularly during peak business hours.
- Aid in setting team member goals, providing feedback, coaching, and mentoring team members, and keeping them up-to-date on their training.
- Participate in the hiring process by completing recruiting tasks, scheduling interviews, evaluating candidates, and collaborating with management to select qualified team members.
- Ensure the telephone is answered according to company policy, process buy online/ship to store, hub and store to store transfers, and DC add orders in a timely manner, and contact customers upon shipment arrivals as necessary.
- Utilize the electronic outside purchase order ledger to handle special orders and outside purchases efficiently and according to procedure.
- Process retail customer returns and exchanges efficiently and courteously, issue refunds accurately using the correct payment methods, and stage returned merchandise correctly.
- Invoice all merchandise, including core charges and warranties, before products leave the store.
- Communicate Zipline messages, delegate and complete Image Maker and merchandising tasks as assigned.
- Maintain compliance with company policies, including adhering to the posted work schedule, approving changes/deviations, and ensuring team members clock in/out correctly.
- Perform all store opening/closing duties, including day end procedures, verifying/securing money/deposits, preparing bank deposits, ensuring all night security lights are on, locking doors and securing the building, arming/disarming security alarms, and checking/securing/locking delivery vehicles.
- Maintain the store building, parking lot, exterior signage/lighting, computer hardware, in-store service/test equipment, and delivery vehicles.
Skills/Education/Knowledge/Experience/Abilities
- Sales Specialist Training
- Assistant Manager Certification
- RSS Certification
- Certified Parts Professional Certification (desired)
- ASE Certification (desired)
- Fluency in multiple languages, with Spanish highly desired
Benefits
- Competitive Wages
- Paid Time Off
- Stock Purchase Plan
- 401(k) with Employer Contributions
- Total Compensation Package
- Medical, Dental, and Vision Insurance
- Optional Flexible Spending Account (FSA)
- Team Member Health/Wellbeing Programs
- Tuition Educational Assistance Programs
- Opportunities for Career Growth
About the Role
O'Reilly Auto Parts offers a total compensation package that includes competitive wages, paid time off, stock purchase plan, 401(k) with employer contributions, and more. The company is committed to promoting from within and provides opportunities for career growth.
Qualifications
To be considered for this position, candidates must have Sales Specialist Training, Assistant Manager Certification, and RSS Certification. Desired qualifications include Certified Parts Professional Certification, ASE Certification, and fluency in multiple languages, with Spanish highly preferred.