Assistant Store Manager

The Assistant Store Manager at O'Reilly Auto Parts supports the Store Manager in areas of sales, customer service, store appearance, and operations. Key responsibilities include leading the store team in excellent customer service, supervising customer service levels, managing staffing during peak times, assisting in hiring processes, ensuring proper handling of returns and exchanges, and performing store opening/closing duties.

Responsibilities

• Lead the store team in providing excellent customer service to retail and professional customers.
• Supervise customer service levels on the retail showroom, including execution of customer service programs.
• Avoid understaffing the retail sales counter during peak business hours.
• Aid in setting team member goals, providing feedback, coaching, and mentoring.
• Support the hiring process by completing recruiting tasks, scheduling interviews, evaluating candidates, and collaborating with management.
• Ensure the telephone is answered according to company policy.
• Process buy online/ship to store, hub and store to store transfers, and DC add orders in a timely manner.
• Handle special orders and outside purchases efficiently and according to procedure.
• Ensure all merchandise is invoiced before leaving the store.
• Communicate Zipline messages, delegate Image Maker and merchandising tasks, and ensure compliance with company policies.
• Maintain the store building, parking lot, exterior signage, lighting, computer hardware, in-store service/test equipment, and delivery vehicles.
• Perform all store opening/closing duties, including day end procedures, money verification, deposit preparation, security checks, and vehicle locking.
• Other duties as assigned.

Requirements

• Sales Specialist Training
• Assistant Manager Certification
• RSS Certification
• Certified Parts Professional Certification (desired)
• ASE Certification (desired)
• Fluency in multiple languages (Spanish is highly desired)

Skills

• Fluency in multiple languages (Spanish is highly desired)

Benefits

• Competitive Wages
• Paid Time Off
• Stock Purchase Plan
• 401(k) with Employer Contributions
• Total Compensation Package
• Medical, Dental, & Vision Insurance
• Optional Flexible Spending Account (FSA)
• Team Member Health/Wellbeing Programs
• Tuition Educational Assistance Programs
• Opportunities for Career Growth

O'Reilly Auto Parts offers a total compensation package including wages, benefits, and opportunities for career advancement. The company is committed to diversity and inclusion, and provides a supportive environment for employees.