Assistant Store Manager

The Assistant Store Manager at O'Reilly Auto Parts supports the Store Manager in areas of sales, customer service, store appearance, and operations. Key responsibilities include leading the store team in providing excellent customer service, supervising customer service levels, managing staffing, setting goals, providing feedback, and hiring new team members. Additionally, this role assists in processing returns, handling special orders, and maintaining the store environment.

Essential Job Functions

• Lead the store team in providing excellent customer service to retail and professional customers.
• Supervise customer service levels on the retail showroom, including execution of customer service programs.
• Avoid understaffing the retail sales counter, especially during peak business hours.
• Aid the store manager in setting team member goals, providing feedback, coaching, and mentoring.
• Participate in the hiring process by completing recruiting tasks, scheduling interviews, evaluating candidates, and collaborating with management.
• Ensure the telephone is answered according to company policy.
• Process buy online/ship to store, hub and store to store transfers, and DC add orders in a timely manner.
• Handle special orders and outside purchases efficiently and according to procedure.
• Ensure retail customer returns and exchanges are processed accurately and promptly.
• Invoice all merchandise, including core charges and warranties.
• Communicate Zipline messages, delegate Image Maker and merchandising tasks, and ensure compliance with company policies.
• Perform store opening/closing duties, including day end procedures, money verification, deposit preparation, security checks, and vehicle locking.
• Maintain the store building, parking lot, exterior signage, computer hardware, in-store service/test equipment, and delivery vehicles.
• Assist the store manager in other duties as assigned.

Skills/Education/Knowledge/Experience/Abilities

• Sales Specialist Training
• Assistant Manager Certification
• RSS Certification
• Certified Parts Professional Certification (Desired)
• ASE Certification (Desired)
• Fluency in multiple languages (Spanish is highly desired)

Total Compensation Package includes competitive wages, paid time off, stock purchase plan, 401(k) with employer contributions, medical, dental, and vision insurance with optional flexible spending account, team member health/wellbeing programs, and opportunities for career growth. O'Reilly Auto Parts is an equal opportunity employer committed to diversity and inclusion.