Assistant Store Manager

About the Role

Use your automotive or customer service expertise to engage with both wholesale and retail customers daily, lead your teammates, and help NAPA become the dominant parts supplier in the market.

Responsibilities

• Create a superior customer service experience to achieve maximum market penetration, drive store growth, increase sales, and profitability.
• Provide daily leadership and foster a culture of employee engagement.
• Partner with teammates to drive company-owned store initiatives.
• Lead a successful team, support the store manager, and manage fast-paced retail store operations.
• Maximize sales, profits, and customer service through effective store management.
• Build, coach, train, and engage the team to deliver superior customer care and business results.
• Oversee inventory protection, asset management, operational and safety issues.
• Maintain overall cleanliness and readiness of delivery vehicles, sales floor, stock room, and outside areas.
• Drive NAPA operational and marketing programs while improving processes and procedures.
• Grow customer relationships, assist with sales and service questions, and ensure a positive in-store and phone experience.

Qualifications

• High school diploma or equivalent; technical or trade school courses or degree completion.
• Experience in the automotive aftermarket service industry, hobby/DIY world, or willingness to learn automotive concepts.
• Passion for delivering customer care and building long-term relationships.
• Ability to thrive in a fast-paced and complex environment.
• Knowledge of cataloging and/or inventory management systems.
• Ability to lift 60 lbs in some situations.

Preferred Experience

• Background or passion for the automotive industry, heavy equipment, farm industry, diesel, marine, or dealership.
• Experience in a parts store, auction, retail store, auto body/collision, or fast food/restaurant/convenience store management.
• Entirely customer-centric focus (external/internal).
• ASE Certifications.
• NAPA Know How.

Benefits

• Outstanding health benefits and 401K.
• Stable company (Fortune 200 with a family feel).
• Supportive company culture that values hard work and employee well-being.
• Opportunities for career growth, ongoing development, and leadership support.