Assistant Store Manager

About the role

We are seeking a candidate with exceptional sales and management skills preferably in the watch, fine jewelry and/or specialty retail industry to join our team at Ontario Mills as our Assistant Store Manager. The Assistant Store Manager is responsible for effectively assisting the Store Manager in all aspects of operations, driving sales, customer service, management and training of the staff, etc. The Assistant Store Manager acts as the Store Manager in the absence of the Store Manager.

Responsibilities

• Achieve or exceed personal sales goals as established by the Store Manager and develop a complete knowledge of the merchandise
• Open and close store
• Achieve financial objectives for the store
• Coach and train store personnel to help them achieve their personal sales goals
• Recruit, hire, train, and coach store employees to ensure peak performance of the store as well as employees
• Ensure that the capture of CRM data, management of inventory, management of revenue, merchandising and loss prevention programs are implemented in accordance with company policy
• Provide exceptional customer service and ensure that all employees within the store also provide exceptional customer service
• Maintain the stability, security and reputation of the store by complying with corporate, legal and security requirements
• Maintain a neat, clean, and professional working environment
• Monitor and maintain merchandise to ensure cleanliness of the product, accurate ticketing and proper display
• Service watches which includes sizing and battery changes as needed

Requirements

• Strong selling skills and at least 3 years of retail management experience
• Experience in watch, jewelry, fashion, accessories, cosmetics, specialty and/or luxury retail strongly preferred
• Exceptional interpersonal, communication and customer service skills
• Organized and detail oriented
• Intermediate computer skills, including MS Office (Word/Excel)
• Open availability and flexibility to work according to needs of the business and to ensure store objectives are met (flexible schedule including weekends and evenings)

Benefits

• Competitive compensation
• Employee discount
• Time off
• Benefit package
• Hourly rate starting at $19.50 and commission on all sales