Assistant Store Manager

At Lakeshore, we create innovative learning materials and world-class guest experiences for teachers, parents, and children. Since 1954, we’ve grown into a global community—with a thriving e-commerce business, multiple catalogs, over 50 stores, a peerless national sales force, plus international offices that support our preeminent supply chain division. We’re building an infrastructure designed for scalability, embracing data-driven decision-making, and using technology to improve efficiency.

About the role

You don’t need a background in education, but a desire to learn is essential! As one of our store managers, you get to develop a first-class team, implement plans to maximize store sales, and provide our customers with an unforgettable retail experience—all in a fast-paced, fast-changing environment that demands operational expertise. Providing great customer service is the essence of who we are, and our energetic, friendly approach to exceeding customer expectations is a hallmark of our over 50 Lakeshore Learning Stores nationwide.

Responsibilities

• Building Talent
  • Assist management efforts to recruit and develop an engaged, sales-driven team
  • Ensure team members receive consistent coaching and growth opportunities and support career pathing
  • Conduct new hire onboarding training and development sessions
  • Support/assist in performance reviews and employee feedback sessions
  • Help resolve staff conflicts and drive workplace engagement and motivation within the store
• Building Service Standards
  • Supervise daily store operations to ensure service standards are met (& surpass expectations)
  • Seek and communicate customer feedback regarding school and home use of products
  • Build a unique and lasting relationship with customers
  • Assist in developing and implementing customer service programs and recognition
  • Monitor staff interactions with customers and provide feedback
• Building Revenue and Operational Excellence
  • Analyze sales data, inventory levels, and market trends
  • Ensure accuracy in reporting and inventory management
  • Maximize sales and store profitability while managing controllable expenses
  • Maintain visual presentation of merchandise/signage and ensure store displays align with sales goals
  • Maintain company expectations regarding retail policies and procedures, including store cleanliness and safety standards
  • Develop employee schedules to ensure optimal staffing and communicate schedules effectively
  • Support sales initiatives, promotional activities, and outreach programs to raise awareness and foster relationships

Requirements

• 1-year related retail management experience
• Ability to work a flexible schedule, including nights and weekends
• Knowledge of retail POS systems

Qualifications

• Passion for providing excellent customer service
• Positive and proactive approach to management and teamwork
• Excellent communication and training skills
• Exceptional time management and organizational skills
• Ability to demonstrate company standards and reinforce them with the team
• Strong desire to recognize and reward achievements—big and small
• Capacity to give regular and clear feedback to the team
• Ability to provide and receive constructive criticism
• Capacity to multitask to meet simultaneous demands

Preferred experience with customer outreach and driving customer loyalty through brand awareness initiatives.

Benefits

• Competitive compensation based on skills and experience
• Quarterly bonus program
• Paid leave for new parents to support work/life balance and family bonding
• Comprehensive medical/dental plan for full-time employees
• 401(k) retirement plan
• Generous employee discount

At Lakeshore, we know our diversity makes us stronger, and we strive to embrace our differences and create an intentionally diverse and inclusive community.