Assistant Store Manager

About the role

Opportunity knocks at the Lakeshore Learning Store. Are you ready?

You don't need a background in education, but a desire to learn is essential! As one of our store managers, you get to develop a first-class team, implement plans to maximize store sales, and provide our customers with an unforgettable retail experience—all in a fast-paced, fast-changing environment that demands operational expertise.

Responsibilities

• Building Talent
• Assist management efforts to recruit and develop an engaged, sales-driven team
• Ensure team members receive consistent coaching and growth opportunities and support career pathing
• Cover new hire onboarding training and development sessions
• Support/assist in performance reviews and employee feedback sessions
• Help resolve staff conflicts and drive workplace engagement and motivation within the store
• Building Service Standards
• Supervise daily store operations to ensure service standards are met (& surpass expectations)
• Seek and communicate customer feedback regarding school and home use of products
• Build a unique and lasting relationship with customers
• Aid in developing and implementing customer service programs and recognition
• Maintain staff interactions with customers and provide feedback
• Building Revenue and Operational Excellence
• Ability to analyze sales data, inventory levels and market trends
• Attention to detail to ensure accuracy in reporting and inventory management
• Aid in maximizing sales and store profitability while effectively managing controllable expenses
• Maintain visual presentation of merchandise/signage and ensure store displays are aligned with sales goals
• Maintain company expectations regarding retail policies and procedures, including store cleanliness and safety standards
• Own development of employee schedules to ensure optimal staffing and communicate schedules effectively
• Support sales initiatives, promotional activities, and the retail store’s outreach programs to raise awareness and foster relationships that support Lakeshore’s goals

Qualifications

• Essential Skills & Attributes
• Passion for providing excellent customer service
• Positive and proactive approach to management and working as a team
• Excellent communication and training skills
• Exceptional time management and organizational skills
• Ability to demonstrate company standards and reinforce them with the entire team
• Strong desire to recognize and reward achievements—big and small
• Capacity to give regular and clear feedback to team
• Ability to provide and receive constructive criticism
• Capacity to multitask to meet simultaneous demands
• Requirements
• 1-year related retail management experience
• Ability to work a flexible schedule, including nights and weekends
• Knowledge of retail POS systems
• Preferred experience with customer outreach and driving customer loyalty through brand awareness initiatives

Additional Information

• Competitive compensation based on skills and experience
• Quarterly bonus program
• Paid leave for new parents to support work/life balance and family bonding
• Comprehensive medical/dental plan for full-time employees
• 401(k) retirement plan
• Generous employee discount

Equal Employment Opportunity Policy

People are selected to become members of the Lakeshore family based on skill, merit and mind-boggling talent—not based on race, color, creed, sexual orientation, gender or gender identity, marital status, domestic partnership status, military status, religion, age, national origin, ancestry, alienage, AIDS or AIDS-related complex status, genetic information, predisposition or carrier status, status as a victim of domestic violence, physical or mental disability, or any other characteristic protected by applicable law.