Assistant Store Manager

Kiokii And is a premier one-stop retail platform offering Asian trendy products in North America. We provide a huge selection of high-quality and top-hit products from Asia including cosmetics, skincare, beauty, accessories, and lifestyle. With rapid growth, we now have 27 stores across North America and are opening a new location at Mall of America.

About the Role

As an Assistant Store Manager, you play a pivotal role in ensuring smooth day-to-day operations, supporting the team, and driving business success.

• Support the management of shift schedules to maintain adequate staffing levels and ensure smooth operations
• Supervise daily store activities and staff performance, ensuring efficient operations to drive sales
• Effectively communicate and implement plans to associates on upcoming sales targets, company initiatives, ongoing promotions, and marketing strategies to ensure alignment with business objectives
• Provide clear instructions, answer questions, and offer guidance to maintain consistency and foster a positive and supportive environment
• Lead the team by example in delivering outstanding customer service and best practices
• Address customer complaints promptly and professionally, striving for positive resolution to maintain customer satisfaction and loyalty
• Assist in the recruitment, training, and onboarding of new team members
• Serve as the primary point of contact in the Store Manager's absence, ensuring all tasks are carried out in line with company standards
• Support with store opening and setup

Requirements

• A strong track record with 3 years of retail experience, including at least 1 year in a store management position
• Passionate about the Asian beauty industry, dedicated to continuous learning, sharing expertise, and staying up to date with the latest products and trends
• Skilled in effective communication and building strong interpersonal relationships
• Demonstrated strong leadership and store operation capabilities
• Proven problem-solving skills and ability to handle customer complaints effectively
• Ability to work in a fast-paced and dynamic retail environment
• Ability to balance operational efficiency with team development
• Able to lift up to 30 lbs

Kiokii Inc. is an equal opportunity employer. The company utilizes AI-assisted technology in the initial screening of resumes to enhance efficiency and consistency in the recruitment process.