Assistant Store Manager

Kimbrell’s Furniture, founded in 1915, is a Top 100 Furniture retailer with 44 stores across North and South Carolina. We believe our people are the key to our success and treat employees like family, fostering a values-driven workplace where individuals can grow, contribute, and thrive. Our mission is to improve the happiness and well-being of others through home furnishings, offering style, value, and superior customer service.

About the role

The Assistant Store Manager supports the Store Manager in overseeing daily store operations, credit functions, and team performance. This role drives operational excellence, ensures credit compliance, develops team members, and delivers high-quality customer service. You’ll play a key leadership role in fostering accountability, professionalism, and a positive, results-driven store environment.

Responsibilities

• Support overall store operations, ensuring adherence to company policies, procedures, and performance expectations
• Lead, coach, and develop team members to achieve operational, sales, and customer service goals
• Provide performance feedback and assist with employee relations, including coaching and disciplinary actions as needed
• Supervise store operations and staff in the absence of the Store Manager
• Ensure a high-quality customer experience through professional service, showroom presentation, and active merchandising support
• Assist with showroom organization, product placement, and maintaining clean, sales-ready displays
• Drive sales growth through customer engagement, promotional support, and community involvement
• Support sales activities, including assisting customers and ensuring team execution of the company sales model
• Oversee credit and collection processes, ensuring compliance with company policies and applicable laws
• Assist with customer account management, contract negotiation, and documentation accuracy
• Maintain financial controls, including cash handling, payment processing, deposits, and recordkeeping
• Ensure proper handling of customer information in compliance with privacy regulations
• Support administrative functions, reporting, and daily store organization
• Maintain a safe, organized work environment and assist with operational tasks, including light merchandise handling as needed
• Perform other duties as assigned

Requirements

• High school diploma or equivalent preferred; equivalent combination of education and relevant experience will be considered
• Prior leadership or supervisory experience in retail or a related environment preferred
• Experience with sales, customer service, and/or credit or collections processes preferred
• Ability to handle cash, perform basic financial transactions, and maintain accurate records
• Ability to lift or move up to 50 pounds as needed
• Ability to operate company vehicles when required
• Demonstrated ability to lead teams and support business operations effectively
• Bilingual (English-Spanish) ability may be a plus based on specific store staffing needs

Skills

• Strong leadership, coaching, and team development skills
• Customer-focused mindset with a commitment to service excellence
• Knowledge of retail operations, sales practices, and credit/collections processes
• High level of integrity, accountability, and professionalism
• Strong organizational, problem-solving, and decision-making abilities
• Ability to enforce policies while maintaining positive team morale
• Effective communication and conflict resolution skills
• Financial aptitude with basic math and recordkeeping proficiency
• Ability to manage multiple priorities in a fast-paced environment

Benefits

• 401(k) matching
• Performance-based bonus
• Dental insurance
• Employee discounts
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance