Assistant Store Manager

About the role

The Assistant Store Manager helps create the ultimate retail store fan experience, ensuring stellar sales floor operations and a safe environment for employees and customers.

Responsibilities

• Manages routine staffing needs by coordinating rest and meal breaks to ensure sales floor coverage.
• Acts as store manager on an ad hoc basis.
• Guarantees accurate weekly cycle counts, product infill receiving, and outboard shipment processing.
• Trains store staff on professionalism, product expertise, and selling techniques.
• Leads staff on metrics and standards that support positive customer engagement.
• Executes visual merchandising concepts according to the marketing calendar.
• Ensures store presentations reflect standards set in visual merchandising manuals.
• Handles routine and complex store opening and closing duties, including cash management and banking deposits.
• Resolves product issues and accommodates customer needs when appropriate.
• Partners with management to develop, implement, and track corporate-wide sales and promotional events in retail stores.
• Informs staff of promotional events to increase sales and achieve targets according to KPIs.

Requirements

• High School Diploma or GED required; Bachelor’s Degree preferred.
• Minimum two (2) years of experience in a retail environment required; footwear industry experience preferred.
• Minimum one (1) year of experience in a management, supervisory, or lead capacity preferred.
• Any equivalent combination of experience and education that demonstrates the ability to perform the essential functions of the position may substitute on a year-for-year basis.

Skills

• Ability to foster teamwork and manage conflict within a small retail environment.
• Ability to develop and mentor employees.
• Sound decision-making and problem-solving skills.
• Strong verbal and written communication skills.
• Strong customer service skills.

Pay

Base salary: $27.88 - $28.75 per hour. The salary range represents the anticipated hiring range for this role, with offers made based on relevant experience, skills, education, internal equity, and market considerations.

Why work here

Driven by a passion for life outside, KEEN is a values-led, independently owned brand from Portland, Oregon, on a mission to create original and versatile products, improve lives, and inspire outdoor adventure. Founded in 2003, KEEN launched a revolution in the footwear industry with the Newport adventure sandal and has donated more than $18 million to non-profit organizations and causes promoting responsible outdoor recreation, including conservation efforts to protect open spaces. KEEN strives to show that a business for good can be good for business by giving back, reducing impact, and activating communities to protect the places where we work and play.