Assistant Store Manager

About the role

As an Assistant Store Manager, you will be a champion of the business, leading confidently to drive exceptional results. You will provide expertise, direction, communication, and feedback to help the team achieve their goals while creating a store environment focused on the customer, delivering an engaging and convenient shopping experience.

Responsibilities

• Supports the General Manager in managing day-to-day store operations to meet KPIs.
• Collaborates with the General Manager to develop and execute clear action plans for the store, ensuring objectives, deliverables, and timelines are met.
• Serves as a result-driven role model for the team, demonstrating exceptional customer focus and coaching staff to improve selling opportunities and build genuine customer relationships.
• Creates and implements visual and merchandising strategies to increase sales, understanding floor capacity and store layout.
• Utilizes tools and resources to enhance the customer experience.
• Thrives in change and uncertainty, generating ideas to evolve and grow the business.
• Motivates and inspires the team to achieve or exceed hourly, daily, and weekly business goals through in-store and omni selling, using strong business acumen.
• Fosters a positive and productive work environment that promotes diversity, inclusivity, teamwork, creativity, and passion for the brand.
• Supports the General Manager in building a dynamic team by networking, recruiting, and anticipating future needs based on business objectives.
• Holds self and others accountable for performance and operational excellence.
• Identifies and assesses training needs, creates tailored training plans, and implements training methods to enhance employees’ skills and performance in partnership with the General Manager.
• Performs other duties as assigned.

Requirements

• 2-4 years of retail sales experience with management experience (preferred).
• Proven leadership experience in meeting or exceeding sales and profit goals.
• Training skills to elevate team product knowledge and selling skills.
• Experience implementing merchandising strategies and changing visual sets.
• Ability to act with authenticity, sincerity, and transparency.
• Availability to work nights, weekends, holidays, and peak business periods such as the holiday season.
• Ability to constantly bend, open, lift, carry, and move merchandise and fixtures up to 40 pounds as needed.
• Must be at least 18 years old.

Benefits

• Generous employee discount on all in-store merchandise.
• Competitive paid time off plan.
• Extensive 401(k) plan with company matching.
• Medical, dental, vision, and life insurance.
• Employee Assistance Program (EAP) with resources like financial and legal assistance, emotional work/life counseling, and health and wellness support.
• Tuition reimbursement.
• Fun work environment.

Full-time employees are eligible for medical, dental, vision, health and dependent care FSA, life/AD&D insurance, short-term and long-term disability, commuter benefits, pet benefits, tuition reimbursement, paid time off, and 401(k) with matching. All employees are eligible for employee discounts and EAP resources. Sales Leads, Assistant Managers, General Managers, and District Managers are eligible for the quarterly bonus program.