Assistant Store Manager
JACK & JONES · Columbia, MO · 1 mo ago
Customer ServiceFull-time
About the Role
As an Assistant Store Manager, you’ll play a key role in supporting the daily operations of a high-volume, fast-paced store, while developing your leadership skills and preparing for your next step into Store Management. You’ll be part of a brand that combines denim heritage with a trend-driven mindset, within a global company that offers real opportunities for growth and development.
Responsibilities
- Leadership & Team Support
- Support the Store Manager in leading, coaching, and developing a team of 7–15 colleagues
- Provide real-time feedback and coaching on the sales floor
- Help drive a positive, high-energy team culture
- Step in to lead the store in the absence of the Store Manager
- Commercial Performance & Sales
- Support delivery of key KPIs including sales, conversion, ATV, and UPT
- Lead by example in customer service and selling behaviors
- Assist in analyzing performance and executing action plans to improve results
- Ensure strong product knowledge and visual merchandising standards
- Operations & Store Execution
- Support daily store operations including scheduling, inventory, and stock flow
- Ensure smooth execution of opening/closing procedures
- Maintain a clean, organized, and customer-ready store environment
- Recruitment & Team Development
- Support recruitment efforts including interviews and onboarding
- Help train and develop team members
- Contribute to building a strong internal talent pipeline
- Compliance, Loss Prevention & Safety
- Ensure adherence to company policies and procedures
- Support loss prevention practices and inventory accuracy
- Maintain Health & Safety standards
Requirements
- 1–3+ years of experience in a retail leadership role
- Strong interest in developing into a Store Manager role
- Proven ability to support sales performance and customer experience
- Strong communication and coaching skills
- Commercially aware and eager to learn
- Organized and comfortable in a fast-paced environment
- Passionate about fashion and retail
Benefits
- Competitive salary + performance-based bonus
- Comprehensive benefits package (medical, dental, vision)
- Generous paid time off + personal days
- Employee discount across BESTSELLER brands
Location: Columbia, MD | The Mall in Columbia
Reports to: Store Manager