Jobs · Customer Service · Missouri

Assistant Store Manager

JACK & JONES · Columbia, MO · 1 mo ago
Customer ServiceFull-time

About the Role

As an Assistant Store Manager, you’ll play a key role in supporting the daily operations of a high-volume, fast-paced store, while developing your leadership skills and preparing for your next step into Store Management. You’ll be part of a brand that combines denim heritage with a trend-driven mindset, within a global company that offers real opportunities for growth and development.

Responsibilities

  • Leadership & Team Support
    • Support the Store Manager in leading, coaching, and developing a team of 7–15 colleagues
    • Provide real-time feedback and coaching on the sales floor
    • Help drive a positive, high-energy team culture
    • Step in to lead the store in the absence of the Store Manager
  • Commercial Performance & Sales
    • Support delivery of key KPIs including sales, conversion, ATV, and UPT
    • Lead by example in customer service and selling behaviors
    • Assist in analyzing performance and executing action plans to improve results
    • Ensure strong product knowledge and visual merchandising standards
  • Operations & Store Execution
    • Support daily store operations including scheduling, inventory, and stock flow
    • Ensure smooth execution of opening/closing procedures
    • Maintain a clean, organized, and customer-ready store environment
  • Recruitment & Team Development
    • Support recruitment efforts including interviews and onboarding
    • Help train and develop team members
    • Contribute to building a strong internal talent pipeline
  • Compliance, Loss Prevention & Safety
    • Ensure adherence to company policies and procedures
    • Support loss prevention practices and inventory accuracy
    • Maintain Health & Safety standards

Requirements

  • 1–3+ years of experience in a retail leadership role
  • Strong interest in developing into a Store Manager role
  • Proven ability to support sales performance and customer experience
  • Strong communication and coaching skills
  • Commercially aware and eager to learn
  • Organized and comfortable in a fast-paced environment
  • Passionate about fashion and retail

Benefits

  • Competitive salary + performance-based bonus
  • Comprehensive benefits package (medical, dental, vision)
  • Generous paid time off + personal days
  • Employee discount across BESTSELLER brands

Location: Columbia, MD | The Mall in Columbia
Reports to: Store Manager

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